Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Juan Guevara

Juan Guevara

Miami,FL

Summary

Dedicated and enthusiastic customer service professional with 5+ years of experience in resolving customer complaints, answering inquiries, and providing support via phone, email, and chat. Proficient in utilizing software and CRM systems to efficiently address customer needs. Strong problem-solving skills and ability to work in a fast-paced environment. Equipped with a reliable computer,quiet workspace, and fast internet connection, ensuring a productive and professional remote work environment. Demonstrated proficiency in written communication with a focus on speed (80+words per minute) and professionalism in English, including verbal and written fluency, spelling, and grammar.

Overview

7
7
years of professional experience

Work History

Remote Customer Support Specialist & Virtual Assis

United Health Systems
Miami , FL
01.2018 - 10.2024
  • Professionally Answering in Person, E-mail, Phone Calls and Live Chats for a 24/7/365-day operation responding from customers inquiries and complaints in English and Spanish.
  • Using proficient computer skills to Type documents, Scheduling high volume of patients (BrightreeSystem), drafts, and reports using Microsoft Office Suite (Word, PowerPoint, Publisher and Excel);
  • Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement
  • Attending and Hosting Zoom Meetings during Office Hours, After hour or weekends; enable employees and management to communicate and share information, solve problems or resolve disputes, improve performance, build teamwork and move projects forward.
  • Managed Sales of CPAP machines by leveraging strong persuasion skills to educate and guide patients in selecting the best product for their needs, successfully increasing company sales while ensuring excellent customer satisfaction.

Education

Bachelor of Science - Human Resources Management

University of Carabobo
Aragua, VE
08-2019

Skills

  • Customer service excellence
  • Customer relationship management (CRM)
  • Data entry
  • Technical troubleshooting
  • Salesforce
  • Analytical thinking
  • Conflict resolution
  • Time management
  • Live chat support
  • Appointment scheduling
  • Help desk support
  • Call center experience
  • Adaptability and flexibility
  • Sales support
  • Problem-solving
  • Team collaboration
  • Active listening

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

As a passionate and experienced Graphic Designer, I have honed my expertise in crafting compelling visual content that aligns with marketing strategies and enhances brand identity. My skills include:

  • Proficiency in Adobe Creative Suite, including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, and Lightroom.
  • Expertise in video editing and motion graphics using tools like CapCut and Adobe Premiere.
  • Strong UI/UX design skills, creating user-friendly web and mobile interfaces.
  • Experience in typography, branding, and logo design to deliver visually striking and impactful designs.
  • Knowledge of Canva and other tools for creating quick, high-quality designs for social media and marketing campaigns.
  • Skilled in photo editing, digital illustrations, and web prototyping.

In addition to my technical abilities, I excel at managing multiple projects, meeting tight deadlines, and collaborating with diverse teams to bring creative visions to life. My passion for design is matched only by my commitment to delivering high-quality work that exceeds client expectations.

Timeline

Remote Customer Support Specialist & Virtual Assis

United Health Systems
01.2018 - 10.2024

Bachelor of Science - Human Resources Management

University of Carabobo
Juan Guevara