JUAN GUEVARA-MEJIA
Edison,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Radiant Global Logistics
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
PARTNER
EXCLUSIVE LOGISTICS
05.2021 - 01.2023
- Put together realistic budgets based upon cost and fees for successfully operating business
- Studied market to determine optimal pricing of services to capitalize on emerging opportunities
- Consulted with customers to assess needs and propose optimal solutions
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
OPERATIONS SUPERVISOR
ID LOGISTICS
05.2020 - 05.2021
- Analyzed sales statistics to properly forecast, schedule and control labor
- Manage and plan order output, expediting shipping request to customers
- Communicate daily backorders and supply outlook reports within agreed-to time lines and provide customer feedback related to forecast updates
- Provide root cause analysis to customers as requested
- Lead daily operation review with customers
- Develop, review and train associates on SOPs to ensure compliance, reduce lead time, maximize customer satisfaction
OPERATIONS TEAM LEAD
XPO LOGISTICS
05.2014 - 05.2020
- Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Conduct daily meetings to update employees on best practices and continuing expectations
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
- Utilize SAP for inventory and tracking solutions
- Responsible for data analysis, compilation, benchmarking and performance optimization for assigned operation
Education
HIGH SCHOOL DIPLOMA -
FRANKLIN HIGH SCHOOL
06.2012
Skills
- Project Management
- Problem Resolution
- Inventory Management
- Customer Service
- Process Improvement
- Logistics
- Critical Thinking
- Active Listening
- Client Relations
Timeline
Customer Service Representative
Radiant Global Logistics
01.2023 - Current
PARTNER
EXCLUSIVE LOGISTICS
05.2021 - 01.2023
OPERATIONS SUPERVISOR
ID LOGISTICS
05.2020 - 05.2021
OPERATIONS TEAM LEAD
XPO LOGISTICS
05.2014 - 05.2020
HIGH SCHOOL DIPLOMA -
FRANKLIN HIGH SCHOOL
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