Deandra Zarate
Rio Grande City
Summary
Dynamic professional with a proven track record in customer service and problem-solving, adept at managing high-stress situations and resolving customer complaints to increase loyalty. As a Business Owner and Customer Service Representative at Senture, I excelled in critical thinking and bilingual communication, significantly enhancing customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Senture
02.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests or information regarding IRS.
Business Owner
Self-employeed
05.2019 - 04.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked on custom products ordered by customers.
Education
The College of Health Care Professions
Houston, TX06.2024
High School Diploma -
Roma High School
Roma, TX03.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Bilingual
- Call center experience
- Computer Proficiency
- Complaint resolution
- Appointment Scheduling
- Prioritization
Timeline
Customer Service Representative
Senture
02.2023 - 06.2023
Business Owner
Self-employeed
05.2019 - 04.2023
The College of Health Care Professions
High School Diploma -
Roma High School
Similar Profiles
Bryon MessinaBryon Messina
Call Center Representative at SentureCall Center Representative at Senture
Heather AdkinsHeather Adkins
CSR at SentureCSR at Senture
Hope AmaonwuHope Amaonwu
CSR at SentureCSR at Senture
TESSINIE PERKINSTESSINIE PERKINS
Customer Service Representative at SentureCustomer Service Representative at Senture
Adrian PicenoAdrian Piceno
MG Dice at Operator ConstructionMG Dice at Operator Construction