JUAN GUTIERREZ
KING CITY,CA
Summary
Dynamic leader with a proven track record at Wilbur Ellis LLC., operations management and team leadership. Enhanced customer satisfaction and employee productivity through effective problem-solving and staff development. Achieved significant cost reductions and maintained 100% mixing accuracy, demonstrating strong decision-making and safety process
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Retail Operations II Manager
Wilbur Ellis LLC.
02.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Completed required paperwork accurately, ensuring proper documentation of work duties.
- Maintained [Number]% mixing accuracy by closely weighing materials and ingredients.
- Enhanced product consistency by closely monitoring and adjusting mixing processes.
- Actively participated in safety meetings, staying informed on workplace regulations, policies and procedures.
- Studied material specifications to accurately mix and prepare [Type] product.
- Assisted in training new employees, sharing expertise on mixing techniques and best practices.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
- Helped train new employees in safe practices and warehouse procedures.
Education
No Degree -
King City High School
King City, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Operations management
- Shift scheduling
- Schedule preparation
- Workforce management
- Safety procedures
- Work prioritization
- Team development
- Work Planning and Prioritization
- Training and development
- Good judgment
- Employee development
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Operations II Manager
Wilbur Ellis LLC.
02.2007 - Current
No Degree -
King City High School
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