Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Guzman Santoyo

1939 Stafford Ave SW,MI

Summary

Dedicated Sales Associate with almost 2 years in warehouse receiving, shipping and organization. Demonstrated talents for stocking warehouse, preparing parcels and shipping merchandise to correct locations. Highly accurate when selecting and sorting items by style, order and other criteria. Worked safely and efficiently in fast-paced environment to deliver merchandise on time to customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Warehouse Worker

Best Buy
03.2023 - Current
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Reduced order processing time with accurate picking, packing, and shipping of products to customers.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Utilized warehouse management system software for tracking inventory movements and maintaining accurate records.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.

Delivery Driver

Best Buy
06.2020 - 03.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.

Customer Service Representative

Best Buy
11.2017 - 06.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Associate

Zumiez
11.2016 - 01.2017
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

Criminal Justice

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Godfrey-Lee High School
Wyoming, MI
05.2017

Skills

  • Packaging and Labeling
  • Order Picking
  • Shipping and Receiving
  • Warehouse Safety
  • Customer Service
  • Loading and Unloading
  • Heavy Lifting

Certification

  • Certified DOT- 06/22/2022-06/22/2024

Languages

Spanish
Native or Bilingual

Timeline

General Warehouse Worker

Best Buy
03.2023 - Current

Delivery Driver

Best Buy
06.2020 - 03.2023

Customer Service Representative

Best Buy
11.2017 - 06.2020

Sales Associate

Zumiez
11.2016 - 01.2017

Criminal Justice

Grand Rapids Community College

High School Diploma -

Godfrey-Lee High School

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Juan Guzman Santoyo