Summary
Overview
Work History
Skills
Certification
Timeline
Generic

JUAN HERNANDEZ

Chicago,IL

Summary

Enthusiastic and driven banquets setup with 13 years of experience. Prepared to offer knowledge and abilities to boost team success and enhance customer satisfaction by providing efficient dining support. Maintain clean tables and floors, keep supplies stocked and quickly deliver requested items. Proactive server assistant with 8 years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Corredor De Comida

Lazy Dog
02.2023 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cultivated warm relationships with regular customers.
  • Monitored food temperatures and kept records of all food items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation

Food Runner Y Busser Barback

Yard House
01.2022 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Delivered correct food items to tables according to order documentation.

Food Runner and Buser

Labriola
03.2020 - Current
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Refilled condiments on each table between guests or during slow periods.
  • Delivered correct food items to tables according to order documentation.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Cleared tables immediately after guests left in preparation for next party.
  • Answered questions from restaurant patrons regarding menu items.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Cultivated warm relationships with regular customers.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Organized and replenished supplies at food stations to optimize team performance.

Server Busser

The Clubhouse
02.2019 - Current
  • Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Answered customers' questions, recommended items and recorded order information
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty
  • Bussed tables, cleared, cleaned and set tables in quiet and efficient manner

Banquet Server Asistent

Duty Line
11.2019 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.

Configuración De Banquetes, Corredor De Comida Y Servicios.

The Odyssey Country Club
02.2015 - 12.2017
  • Provided attentive service and proactively assessed guest needs
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Assisted customers with carry-out service
  • Greeted customers and answered any questions
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
  • Ensured exceptional guest experiences through attentive service
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Skills

  • Food station setup
  • Tables service
  • Food running
  • Food preparation and safety
  • Table setting knowledge
  • Guest seating arrangements
  • Dining area cleanliness
  • Food tray carrying
  • Table setting
  • High-volume dining
  • Guest Relations
  • Cash Handling

Certification

  • SafeServ certification: Food Handlings
  • sexual harassment certification

Timeline

Corredor De Comida

Lazy Dog
02.2023 - Current

Food Runner Y Busser Barback

Yard House
01.2022 - Current

Food Runner and Buser

Labriola
03.2020 - Current

Banquet Server Asistent

Duty Line
11.2019 - 03.2020

Server Busser

The Clubhouse
02.2019 - Current

Configuración De Banquetes, Corredor De Comida Y Servicios.

The Odyssey Country Club
02.2015 - 12.2017

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JUAN HERNANDEZ