Juan Hernandez
Escondido,CA
Summary
Highly experienced and successful Sales Associate with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.
Overview
5
5
years of professional experience
Work History
ASSISTANT BRANCH MANAGER Enterprise
Rent-A-Car
01.2023 - Current
- Direct daily branch operations, leading the team to exceed monthly sales goals.
- Maintain high level of employee morale to minimize turnover and maximize customer satisfaction.
- Provide leadership to ensure the highest level of customer service is achieved through coaching, training and mentoring staff members.
- Resolve customer disputes to maintain positive relationships and increase customer base.
- Develop and implement strategies for increasing sales and profitability while controlling expenses.
- Manage the day-to-day activities of the branch, including staffing, scheduling, training, coaching, and performance management.
- Market to existing accounts and maintain professional relationships.
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
01.2022 - 01.2023
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Provided support to the management team in developing, implementing and monitoring business plans.
Photographer
Self Employed
06.2020 - 12.2021
- Promoted my photography services on Instagram.
- Developed personal business strategy.
- Communicated with clients to organize sessions.
- Managed costs and expenses to ensure profitability.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Ensured client satisfaction.
Social Media Manager
Skooza
11.2018 - 11.2019
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as videos promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Photographed, edited, and posted product images on company's social media platforms on a weekly basis.
- Improved customer engagement through creative content and increased impressions from 15-20 a week to 100+ a week.
Education
Bachelor of Science - Business Administration
California State University San Marcos
San Marcos, CA12.2021
Skills
- Business Development
- Staff Management
- Sales Expertise
- Staff Development
- Microsoft Office
- Photography
- Adobe Lightroom
- Profit and Loss Reporting
- Customer Service
Accomplishments
-#1 Performer on Sales Matrix 4/4 months at San Diego Airport location.
-Top Performing Sales person in region for 7 consecutive months.
-February growth up 10% year-over-year.
-April growth up 16% YOY.
-Highest service score in Area for the month of February.
-Top performing Assistant Branch Manager for 4 consecutive months.
Languages
Spanish
Timeline
ASSISTANT BRANCH MANAGER Enterprise
Rent-A-Car
01.2023 - Current
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
01.2022 - 01.2023
Photographer
Self Employed
06.2020 - 12.2021
Social Media Manager
Skooza
11.2018 - 11.2019
Bachelor of Science - Business Administration
California State University San Marcos
Similar Profiles
Lovenson LINEAULovenson LINEAU
MECANICIEN/RECEPTIONNAIRE at Rent-a-CarMECANICIEN/RECEPTIONNAIRE at Rent-a-Car
Eli RashidovEli Rashidov
Corporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent CarCorporate Fleet / Branch Manager at Drivo Rent A Car/ Ace & Fox Rent Car
Gerald SneedGerald Sneed
Senior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-CarSenior Truck Account Specialist at Enterprise Rent-A-Truck/Enterprise Rent-A-Car
Kyle AllenKyle Allen
Research and Development Engineer at Baker TillyResearch and Development Engineer at Baker Tilly
Brady JimersonBrady Jimerson
Car Washer/ Dryer at TayVan Car WashCar Washer/ Dryer at TayVan Car Wash