Juan Hernandez
Hillsboro,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Cement Finisher
Gate Precast
03.2023 - 09.2023
- Enhanced project efficiency by accurately measuring and mixing cement, sand, and water for concrete preparation.
- Completed projects on time by efficiently spreading, leveling, and smoothing concrete using various tools.
- Ensured durable and high-quality finishes with the proper application of sealing agents and curing processes.
- Collaborated with team members to complete complex projects such as decorative surfaces, stairs, and ramps.
- Maintained a safe work environment by adhering to safety guidelines and utilizing protective gear during tasks.
- Assisted in building foundations by setting up forms, placing rebar reinforcement, and pouring concrete as required.
Stocker
Walamrt
Hillsboro, TX
03.2022 - 03.2023
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Organized stock in warehouse shelves to ensure efficient product location.
Customer Service Representative Remote
Community Labs
01.2022 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Dariy Quenn
03.2020 - 04.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associate of Arts - Computer Science
Hill College
Hillsboro, TX05.2025
High School Diploma -
Itasca High School
Itasca, TX06.2022
Skills
- Pitch and Depth Correction
- Hand troweling techniques
- Rebar installation
- Attention to detail
- Formwork construction
- Concrete finishing expertise
- Merchandise Stocking
- Customer Service (remote)
- Equipment Operation
- Workflow Management
- Data Entry
- Computer Skills
Affiliations
- Real estate
- Reselling Collectables,shoes,information
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Cement Finisher
Gate Precast
03.2023 - 09.2023
Stocker
Walamrt
03.2022 - 03.2023
Customer Service Representative Remote
Community Labs
01.2022 - 04.2022
Assistant Manager
Dariy Quenn
03.2020 - 04.2021
Associate of Arts - Computer Science
Hill College
High School Diploma -
Itasca High School
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