Juan Hernandez
Bremerton,WA
Summary
Experienced professional with a strong background in customer service, warehousing, cashiering, floor cleaning, and sales spanning three years. Motivated and dedicated to continuous knowledge and skill development. Known for conscientiousness, rapid adaptability, unwavering work ethic, and exceptional teamwork capabilities. A valuable asset to any team, bringing a wealth of expertise.
Overview
3
3
years of professional experience
Work History
Tire Technician
Discount Tire
Pearl St, Tacoma, WA
10.2023 - Current
- Balanced wheels using electronic machines to ensure even tire wear.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Rotated tires and reset tire pressure monitoring systems.
- Replaced worn tires with new ones of the same size and type.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Prepared rims and wheel drums for reassembly by scraping, grinding or sandblasting.
Floor Cleaning Specialist
Keneth Palmer
Poulsbo, WA
07.2023 - Current
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Conducted preventive maintenance procedures on equipment before and in-between job sites.
- Developed and implemented specialized procedures for customer service operations.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Exercised versatility in fast-paced, agile work environments.
- Collaborated with marketing teams to develop promotional campaigns.
- Managed and resolved incidents according to service agreements.
Sales Associate
Nexcom
Yokosuka Naval Base, Armed Forces Pacific
05.2021 - 06.2023
- Maintained records related to sales for store management.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
Warehouse Associate
Nexcom
Yokosuka Naval Base, Armed Forces Pacific
05.2021 - 06.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Communicated and coordinated with other vendors to provide naval ships with orders worth $2,000-$98,000. Packaged, sealed, and inventoried said materials.
- Received merchandise into warehouse, relocated products using pallet jacks and processed orders for shipment.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including hand-powered pallet jacks, hand-held scanners, shrink wrap, power tools, and hand tools.
- ASI Leader - Would get feedback from employees and meet with heads of other vendors to discuss areas of improvement and act on it.
Education
High School Diploma -
Nile C. Kinnick High School
CFAY05.2021
Automotive Technician Degree (AAT) -
Cloverpark Technical College
Lakewood, WASkills
- Supply Ordering
- Warehouse Operations
- Order Fulfillment
- Material Handling
- Shipping and Receiving
- Shipment Palletization
- Quality Control
- Storage Organization
- Inventory Tracking
- Pallet Jacks
- Cash Register Operation
- Payment Collection
- Customer Service
- Staff Mentoring
- Attention to Detail
- Teamwork
- Critical Thinking
Timeline
Tire Technician
Discount Tire
10.2023 - Current
Floor Cleaning Specialist
Keneth Palmer
07.2023 - Current
Sales Associate
Nexcom
05.2021 - 06.2023
Warehouse Associate
Nexcom
05.2021 - 06.2023
High School Diploma -
Nile C. Kinnick High School
Automotive Technician Degree (AAT) -
Cloverpark Technical College