Juan Hernandez
Covington,LA
Summary
Experienced restaurant management professional with expertise in daily planning and operations. Skilled in staff training and development for improved performance and customer satisfaction. Proficient in implementing efficient processes to maximize productivity and profitability. Demonstrated success in managing teams and achieving exceptional results in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
Work History
Kitchen Director
Chick-fil-A Mandeville
07.2023 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Improved kitchen efficiency by implementing standardized recipes and optimizing workflow processes.
- Enhanced employee morale through regular team-building activities and open communication channels.
- Stayed up-to-date with industry trends by attending professional conferences, workshops, and networking events, applying learned knowledge to improve daily operations within the kitchen space.
- Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
- Collaborated with front-of-house management to optimize overall restaurant operations and provide exceptional guest experiences.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
88M Motor Transport Operator
Army National Gaurd
05.2017 - 05.2023
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Minimized downtime with timely identification of mechanical issues and prompt coordination for repairs or replacements.
- Successfully trained new team members on standard operating procedures resulting in quicker integration into the unit''s daily activities.
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Supported convoy security operations through effective communication skills and situational awareness during transport missions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Food Safety Manager
Chick-fil-A
01.2020 - 06.2022
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
- Reduced foodborne illness incidents through thorough investigation of consumer complaints and prompt corrective actions.
- Increased company-wide commitment to food safety culture by fostering an environment that prioritized open dialogue around improvements and challenges faced in this area.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Collaborated closely with senior leadership to establish organizational food safety goals, aligning resources and efforts effectively towards these objectives.
- Conducted root cause analysis for any identified non-conformance events, leading to effective implementation of preventive action plans in future operations.
- Ensured proper documentation of all activities related to food safety management systems, facilitating smooth audits from external regulatory bodies as needed.
Kitchen Manager
SWEGS
04.2018 - 12.2019
- Monitor and improved work of seven team members producing over 300-1200 meals per day
- Stocked and managed inventory items using First-In First-Out method to use products prior to expiration and reduce food waste
- Monitored kitchen area and staff to ensure overall safety and proper food handling
- Monitored quality, presentation, and quantities of plated food across line
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish, and eggs had been prepared
- Assessed inventory levels every Sunday, Monday, and Tuesday and placed orders to replenish goods before supplies depleted.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Kitchen Staff Member
Texas Roadhouse
02.2016 - 02.2018
- Resolved complaints and eliminated delays by collaborating with servers and updating strategies
- Provided mentorship and guidance to new kitchen team members
- Ensured guest satisfaction by monitoring company time and quality standards for each meal
- Illustrated knowledge of menu and service offerings to ensure guest satisfaction
- Adhered to corporate standards and policies in overseeing restaurant operations
- Expedited food and assisted in leading shifts.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
Hammond, LA05.2023
Skills
- Heavy Equipment Operation
- Team Leadership
- Defensive Driving Techniques
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Inventory control and record keeping
- Staff Scheduling
- Adaptable
- Problem-Solving
Timeline
Kitchen Director
Chick-fil-A Mandeville
07.2023 - Current
Food Safety Manager
Chick-fil-A
01.2020 - 06.2022
Kitchen Manager
SWEGS
04.2018 - 12.2019
88M Motor Transport Operator
Army National Gaurd
05.2017 - 05.2023
Kitchen Staff Member
Texas Roadhouse
02.2016 - 02.2018
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University