Juan Hernandez
Katy,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Recruit
Coast Guard
10.2024 - 11.2024
- I attempted to serve the United States Coast Guard, and was unfortunately Dentally Discharged. It was a unfortunate outcome, however it has taught me to perceiver through hardship, and I learned the skills to better my self and mature in the short period of time I was there and I am grateful.
Lube Technician
DonMcgill Toyota Houston
06.2023 - 07.2024
- Collaborated with co-workers to ensure smooth operations and timely service. This teamwork fostered a supportive environment where we all contributed to daily goals.
- Engaged with service advisors to understand customer needs and deliver tailored solutions. This improved customer satisfaction and ensured prompt resolution of concerns.
- Prioritized tasks to streamline workflows and boost productivity without sacrificing quality. This commitment to efficiency improved turnaround times and showcased a strong work ethic, especially during busy periods.
Assistant Manager
Smoothie King
12.2021 - 06.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Information Technology - Information Technology
WGU
REMOTE05-2026
High School Diploma -
Cy Park
Cypress, TX05-2023
Skills
- Desktop support
- Data entry
- Customer service
- Software Installation
- Network support
- Hardware upgrades
- Technical Support
- Teamwork and Collaboration
Relevant Skills
- I can set up and resolve issues related to network systems and protocols.
- I am able to develop and troubleshoot applications using Python
- Provide clear technical support and training to users.
Timeline
Recruit
Coast Guard
10.2024 - 11.2024
Lube Technician
DonMcgill Toyota Houston
06.2023 - 07.2024
Assistant Manager
Smoothie King
12.2021 - 06.2023
Bachelor of Information Technology - Information Technology
WGU
High School Diploma -
Cy Park
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