Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Juan Hernandez

Chicago,IL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

SSP Group
Houston, TX
07.2024 - 12.2024

• Customer Satisfaction: Delivered 95%+ customer satisfaction by serving high-quality beverages and fostering a welcoming atmosphere.

• Inventory Management: Maintained 100% inventory accuracy, reducing product waste by 10%.

• Efficiency: Increased service speed by 15% during peak hours through effective collaboration and preparation.

Bartender/General Manager

Tila Garten Grill TexMex
Spring, TX
07.2023 - 07.2024

• Revenue Growth: Achieved a 20% increase in sales through event planning and team motivation strategies.

• Operational Excellence: Maintained 98% compliance with HACCP standards, improving food safety and service quality.

• Team Performance: Increased employee productivity by 25% through targeted training and supervision.

Supply chain specialist assistant

YMER Technology, Inc
New Caney, TX
07.2023 - 03.2024

• Inventory Accuracy: Improved inventory management accuracy to 99% by conducting audits and streamlining processes.

• Logistics Efficiency: Coordinated 100% on-time shipments, ensuring customer satisfaction and timely deliveries.

• Process Optimization: Assisted in reducing processing errors by 15% through accurate documentation and BOM management.

  • The reading and understanding of CAD files and assembling parts together from various assembly instructions for company clients
  • Starting in team coordination for leading warehouse inventory and tracking system
  • Pulling BOM physical files and Processing MO for specialist
  • Dispatching Software experience (TMS)
  • Logistics coordination for shipments to consumers and new location
  • Handling CRM to maintain relation and invoices correctly
  • Assist in the implementation of inventory control procedures to optimize inventory accuracy and efficiency

Lead Cook/Trainer

Hugo's cocina
Houston, TX
02.2022 - 07.2023

• Kitchen Efficiency: Improved prep and service times by 20%, ensuring timely and fresh food delivery.

• Training Success: Successfully trained and onboarded 10+ employees, maintaining a 100% compliance rate with HACCP standards.

• Customer Satisfaction: Contributed to a 95%+ positive customer experience rating through food quality and consistency.

Assembler/Machine Operator

RYCO Hydraulics
Houston, TX
12.2021 - 02.2022

• Production Goals: Met or exceeded daily production targets 95% of the time through efficient machine operation.

• Quality Assurance: Maintained a 98% quality compliance rate by performing routine checks.

• Shipping Accuracy: Assisted with timely and accurate order fulfillment, achieving a 99% on-time delivery rate.

  • Performed required quality checks every 30 minutes
  • Complied with all safety regulations and outcomes
  • Documented audit procedures
  • Also have experience in shipping and handling
  • Fasten boxes down for shipping, inspecting paperwork to rightful box, and usage of pallet jack

Car Sales Associate

Cars and Credit Masters of Southwest Houston
Houston, TX
01.2021 - 12.2021
  • Showcase the dealership's vehicles and explain their features and warranties to customers.
  • Responded to inquiries from potential customers via email and telephone.
  • Leveraged revenue generating trends in customer industries to shape value-added new and used car sales solutions and approaches.
  • Ensured all customer inquiries were promptly responded to in a courteous manner.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Filled out paperwork to register vehicles and complete sales.
  • Kept track of sales data using computerized tracking systems or manual methods

• Sales Performance: Exceeded monthly sales targets by 15%, contributing to increased dealership revenue.

• Customer Satisfaction: Maintained 90%+ client satisfaction through excellent communication and follow-ups.

• Process Efficiency: Streamlined trade-in and financing processes, reducing transaction time by 20%.

Grill Supervisor/ MOD

Waffle House
Houston, TX
06.2019 - 12.2020

• Shift Management: Increased team efficiency by 25% during peak hours through effective task delegation.

• Operational Standards: Ensured 100% compliance with safety and sanitation protocols.

• Customer Retention: Improved repeat customer visits by 35% through high-quality food service and customer engagement.

Education

High School -

Nimitz High School
Houston, TX
12.2024

Skills

Customer Service & Operations

Restaurant Management

Customer Service Expertise

Retail Sales

Hospitality Services

Leadership & Supervision

Team Coordination & Training

Employee Scheduling

Financial Oversight

Profit & Loss Management

Technical Skills

ERP Systems

Power BI

Microsoft Excel, Word, Office Suite

Transportation Management Systems (TMS)

Data Analysis & Inventory Management

Logistics & Supply Chain

Shipping & Receiving

Order Fulfillment

Freight Handling

Logistics Coordination

Additional Strengths

Complex Problem-Solving

Bilingual (English/Spanish)

Budgeting & Documentation Management

Forklift Operation

Certification

  • Driver's License, 01/01/24, 10/31/32
  • TABC Certification
  • Food Handler Certification
  • ServSafe

Personal Information

  • Dedicated, results-driven professional passionate about operational excellence and customer satisfaction.

Timeline

Bartender

SSP Group
07.2024 - 12.2024

Bartender/General Manager

Tila Garten Grill TexMex
07.2023 - 07.2024

Supply chain specialist assistant

YMER Technology, Inc
07.2023 - 03.2024

Lead Cook/Trainer

Hugo's cocina
02.2022 - 07.2023

Assembler/Machine Operator

RYCO Hydraulics
12.2021 - 02.2022

Car Sales Associate

Cars and Credit Masters of Southwest Houston
01.2021 - 12.2021

Grill Supervisor/ MOD

Waffle House
06.2019 - 12.2020

High School -

Nimitz High School
Juan Hernandez