Juan Hernandez
Tampa,FL
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Newline Transport
Tampa, FL
12.2023 - Current
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Scheduled loads according to priority and available equipment.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Analyzed operational data to identify trends and areas for improvement.
- Prepared daily work and run schedules.
Dispatcher
Newline Transport
Tampa, FL
09.2022 - 12.2023
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received and dispatched calls for emergency services.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Arranged for repairs to restore service and schedules.
- Answered customer requests with information about product availability, shipping information and status updates.
Dispatch Manager
Ralphs Transfer
Tampa, FL
08.2011 - 04.2021
- Coordinated with other departments to ensure timely delivery of goods and services.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Tampa, FL05-2012
Skills
- Scheduling expertise
- Incident reporting
- Route planning
- Coaching and onboarding
- Positive communication skills
- Logistics activities and coordination
- Mentoring and training
- Knowledgeable in Load Master
Languages
Spanish
Native/ Bilingual
Certification
- CDL Class A Holder
- Doubles & Triples Endorsement
Timeline
Dispatch Supervisor
Newline Transport
12.2023 - Current
Dispatcher
Newline Transport
09.2022 - 12.2023
Dispatch Manager
Ralphs Transfer
08.2011 - 04.2021
Bachelor of Arts - Criminal Justice
Keiser University
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