Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Juan Hernandez

Olney ,MD

Summary

Dynamic manager with a proven track record at Zburger, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, resulting in improved customer satisfaction. Skilled in problem resolution and inventory management, fostering a productive and engaged work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Zburger
10.2023 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Improved safety procedures to create safe working conditions for workers.

Shift Lead

Five Guys
05.2022 - 05.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Dairy Clerk

Safeway
11.2021 - 03.2022
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
  • Stayed current with present, seasonal and special promotions.
  • Dealt with payments, invoices and product rotations for Number products.
  • Checked and logged temperatures in cases and coolers to maintain proper settings.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Labeled and inventoried department merchandise.
  • Redesigned refrigerator displays and rotation systems for Number dairy products.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Adhered to food safety regulations and guidelines.
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Answered questions from customers and discussed new products placed in dairy cases.

Education

Grace Academy’s
Washington County

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Strategic planning
  • Shift scheduling
  • Inventory management
  • Vendor management
  • Positive attitude
  • Problem resolution
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Work Planning and Prioritization
  • Hiring and training
  • Staff training
  • Scheduling and coordinating
  • Schedule management

Certification

Safeserv

Languages

Spanish
Full Professional

Timeline

Manager

Zburger
10.2023 - 04.2025

Shift Lead

Five Guys
05.2022 - 05.2023

Dairy Clerk

Safeway
11.2021 - 03.2022

Grace Academy’s

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Juan Hernandez