Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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JUAN HERNANDEZ

Fort Worth,TX

Summary

Loss Prevention professional with proven track record in safeguarding assets and minimizing losses. Skilled in risk assessment, surveillance, and implementing effective security measures. Strong focus on team collaboration and adaptable to changing environments. Known for reliability, integrity, and achieving measurable results in high-pressure situations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Parts Manager

AutoZone
02.2025 - Current
  • Oversaw inventory management, ensuring optimal stock levels and minimizing excess inventory.
  • Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
  • Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Rideshare Driver

Self Employed
07.2024 - 12.2024
  • Operated as a driver for Lyft's ride-sharing service.
  • Delivered safe and efficient transportation services to riders, ensuring high customer satisfaction.
  • Navigated complex routes using GPS systems, optimizing travel time and fuel efficiency.
  • Adapted quickly to changing traffic conditions and passenger needs, enhancing ride experiences.
  • Assisted passengers with loading/unloading luggage and provided excellent customer service throughout rides.
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.

Asset Protection Associate

JCPenney
01.2024 - 06.2024
  • Monitored store for theft and safety hazards, implementing preventive measures.
  • Collaborated with management to develop loss prevention strategies that enhanced store security.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Fostered relationships with local law enforcement to strengthen community-based security initiatives.
  • Voted employee of the month, two months in for my efforts.

Loss Prevention Manager

AAFES Exchange Service
07.2003 - 03.2021
  • Developed and implemented loss prevention strategies to reduce theft and inventory shrinkage.
  • Trained and mentored staff on effective loss prevention techniques and procedures..
  • Presented reports on loss prevention performance metrics to senior management for strategic decision-making.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
  • Improved store security by implementing comprehensive loss prevention programs and strategies.
  • Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Completed incident reports and activity logs for accurate, current records.
  • Trained personnel on security best practices, protocols and procedures.

Education

Associate's Degree - Criminal Justice

University of Phoenix
Phoenix, AR

Skills

  • Customer service
  • Inventory management
  • Improving customer satisfaction
  • Customer relations
  • Sales promotion
  • Problem-solving
  • Management
  • Microsoft office
  • OSHA compliance
  • Employee training
  • Safety compliance
  • Rule enforcement

Accomplishments

  • Supervised team of five staff members.
  • Documented and resolved theft activity which led to 40% shrink reduction.
  • Awarded “Employee of the Month” in 2024.
  • Contribution Award (LPM) 2019
  • Excellence Award (LPM) 2009 & 2010
  • Superior Excellence Award (LPM) 04/2008
  • Deployment: Iraq / Kuwait - (LPM) 2005 - 2007

Certification

  • Corporate Level 3 Loss Prevention Certification (2007)
  • OSHA 511 & OSHA 501 - UTA, Texas
  • W/Z Interview and Interrogation Training (2006 & 2010)

Languages

Spanish
Limited Working

Timeline

Parts Manager

AutoZone
02.2025 - Current

Rideshare Driver

Self Employed
07.2024 - 12.2024

Asset Protection Associate

JCPenney
01.2024 - 06.2024

Loss Prevention Manager

AAFES Exchange Service
07.2003 - 03.2021

Associate's Degree - Criminal Justice

University of Phoenix

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