Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Juan Hernandez-Calderon

Juan Hernandez-Calderon

Gettysburg,PA

Summary

Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Burger King. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and food preparation, consistently recognized for exceeding performance expectations and fostering a positive team environment.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills.

Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience

Work History

Crew Member

Burger King
08.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.

Manufacturer

Sandusky Lee
06.2024 - 12.2024
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
  • Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.

Store Team Member

Sheetz
07.2023 - 02.2024
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.

Education

Gettysburg Area High School
Gettysburg
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Basic math
  • Initiative and Self-motivation
  • Verbal and written communication
  • Leadership qualities
  • Food preparation
  • Learning agility
  • Heavy lifting
  • Store opening and closing
  • Safety
  • Hospitality service expertise
  • Valid Driver's license
  • Creativity and innovation
  • Inventory restocking
  • Performance improvement
  • Cooking
  • Supplies monitoring and restocking
  • Positive company representation
  • Equipment maintenance
  • Ordering procedures
  • Inventory counts
  • Point-of-sale transactions
  • Production line work
  • Sanitation protocols
  • Stock management

Languages

French
Elementary
Spanish
Native or Bilingual

Interests

  • Dancing
  • Youth Development Programs
  • I like looking at the stars and learning about constellations
  • Watching Movies and TV Shows
  • Music
  • Photography

Timeline

Crew Member

Burger King
08.2024 - Current

Manufacturer

Sandusky Lee
06.2024 - 12.2024

Store Team Member

Sheetz
07.2023 - 02.2024

Gettysburg Area High School

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