Juan Hernandez
Opa-locka,FL
Summary
Motivated and customer-focused professional with experience in front desk operations, retail, and administrative support. Skilled in delivering exceptional customer service, handling payments, scheduling appointments, and maintaining accurate records. Recognized for strong communication, problem-solving, and teamwork abilities, with a proven ability to adapt quickly in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
La Quinta
Miami, Florida
04.2024 - Current
- Greeted visitors and clients upon arrival at the reception area.
- Managed incoming calls and directed them to appropriate departments.
- Scheduled appointments and maintained the reception calendar efficiently.
- Assisted with administrative tasks, including data entry and filing documents.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service
Family Dollar
Miami, Florida
09.2023 - 04.2024
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Issued receipts, refunds, credits or change due to customers.
Walgreens
Costumer Service
Miami, Florida
10.2022 - 09.2023
- Recognized by management for providing exceptional customer service.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Developed and implemented organizational systems to streamline workflow processes.
- Operated cash register and processed customer transactions efficiently.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL05-2023
Associate of Science - Computer Science
Miami Dade College
Miami, FLSkills
- Appointment scheduling
- Customer service
- Cash handling
- Data entry
- Document filing
- Sales techniques
- Team training
- Problem solving
- Time management
- Flexible and adaptable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Front Desk Receptionist
La Quinta
04.2024 - Current
Customer Service
Family Dollar
09.2023 - 04.2024
Walgreens
Costumer Service
10.2022 - 09.2023
High School Diploma -
Hialeah Senior High School
Associate of Science - Computer Science
Miami Dade College
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