Highly dependable and hardworking individual, always eager to embrace new challenges and give utmost effort. Diverse background spanning multiple industries, consistently striving to exceed expectations for company benefit. Unparalleled level of enthusiasm has the power to ignite an entire building, making invaluable asset to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pawnbroker
Wind City Jewelry & Loan
05.2024 - Current
Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Checked, organized and displayed inventory attractively to promote patron interest.
Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Prepared all paperwork, checked identifying information and documented transactions.
Organized store shelves to display most attractive inventory.
Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Welcomed customers to shop and offered to answer questions on merchandise.
Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
Processed new inventory to ready for stocking on sales floor.
Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Priced and resold items that remained unclaimed by owners.
Service Porter
Arlington Power Equipment
01.2024 - 04.2024
Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
Demonstrated commitment through impeccable attendance and quality performance.
Performed cleaning and maintenance duties as directed.
Communicated with coworkers and managers about completed duties.
Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
Facilitated smooth operations within the service department through effective communication with team members and supervisors.
Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
Expedited vehicle turnaround times by coordinating closely with technicians on repair status updates for customers.
Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
Greeted guests with warmth and professionalism for friendly, helpful service.
Pawnbroker
American Jewelry & Loan
11.2023 - 12.2023
Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Made loans on all items after closely inspecting item values, collecting payments or tangible property as collateral.
Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
Received and processed payments for loan values and item purchased, recording transactions in pawn system.
Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Checked, organized and displayed inventory attractively to promote patron interest.
Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
Assessed quality and value of incoming items and offered customers loans.
Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
Sold variety of items to over 100 daily customers, working to upsell package items and exceed sales goals.
Car Sales Consultant
Feldman Ford of Detroit
05.2023 - 11.2023
Greeted customers as they entered the showroom and identified their needs.
Demonstrated vehicle features, explained warranties and financing options to potential buyers.
Negotiated prices with customers and closed sales transactions.
Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles.
Responded to customer inquiries via phone or email promptly and professionally.
Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
Compiled data on sales reports, tracked customer preferences and reported to management.
Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
Maintained accurate inventory records of vehicles available for sale in dealership lot.
Attended weekly training sessions regarding changes in products and services offered by dealership and industry trends.
Actively participated in marketing initiatives such as promotional events or community outreach activities.
Researched competitive pricing information from other dealerships in order to remain competitive within the market.
Followed up with previous customers through surveys or emails seeking feedback on service provided.
Answered customer emails and telephone requests for information.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Met incoming customers at door to guide through showroom and sales lot.
Filled out paperwork to register vehicles and complete sales.
Gave detailed information regarding operation of standard and optional vehicle features.
Accomplished yearly quotes for gross sales of new and used vehicles.
Oversaw customer test drives and demonstrated standard and optional features.
Supervised car sales team in challenging market.
Managed sales negotiations and financing options.
Responded to inquiries from potential customers via email and telephone.
Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Consistently exceeded quotas by pursuing and closing sales.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Analyzed customer needs to make suitable product recommendations and demonstrations.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Delivered reports to enhance sales information and management.
Adhered to standards of quality and service and industry regulations.
Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Dock Worker
Sheet Metal Werks
10.2022 - 03.2023
Loaded and unloaded cargo from vessels, trucks, and railcars.
Inspected cargo for damage or defects.
Operated forklifts to move cargo around the dock area.
Assisted in loading and unloading containers with heavy machinery.
Maintained accurate records of all incoming and outgoing shipments.
Stacked boxes on pallets according to size and weight requirements.
Organized warehouse inventory in an efficient manner.
Checked documents for accuracy prior to shipment.
Ensured that all safety protocols were followed while working on the dockside.
Reported any damages or discrepancies found during inspection of goods to supervisor immediately.
Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
Conducted regular maintenance checks on equipment used at the dockside.
Communicated effectively with other workers regarding delivery schedules.
Followed company policies related to security measures while handling packages.
Adhered strictly to occupational health and safety regulations while working around hazardous materials.
Inspected cargo for damages, irregularities and incorrect information.
Used electric forklifts and electric pallets to safely move pallets of merchandise.
Palletized boxes to increase movement and shipment efficiency.
Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
Removed obstructions from entryways and transported packages to correct locations.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Secured items in truck by strapping over protective padding.
Used digital database to keep records of units and stock moved.
Front Desk Representative
Lexus of Arlington
06.2022 - 10.2022
Greeted customers in a friendly and courteous manner.
Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
Verified customer identification and processed payments for services rendered.
Maintained accurate records of guest information, including contact details and preferences.
Provided guests with hotel amenities, such as maps, directions, local attractions and restaurant recommendations.
Assisted with check-in and check-out procedures by confirming reservations and collecting payment information.
Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
Handled cash transactions accurately according to established policies and procedures.
Processed room bookings through the hotel reservation system.
Managed lost and found items efficiently by logging them into the system immediately upon receipt.
Maintained an up-to-date knowledge of hotel services, amenities, rates and special offers.
Completed daily shift reports detailing any issues or incidents that occurred during the shift.
Monitored lobby activities to ensure safety regulations were being followed at all times.
Performed general administrative duties such as filing documents, typing correspondence and managing inventory levels.
Conducted regular inspections of public areas for cleanliness and maintenance needs.
Provided concierge services such as arranging transportation or making dinner reservations for guests.
Created detailed reports on occupancy levels, room availability and other relevant data.
Trained new employees on proper front desk operations, customer service standards and company policies.
Assisted other departments with various tasks when needed or requested.
Communicated effectively with team members to ensure smooth workflow throughout the day.
Received incoming calls and coordinated with staff to fulfill customer requests.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Balanced daily transactions on a computerized point-of-sale system.
Performed basic administrative duties such as filing documents, updating records and maintaining inventory logs.
Collected payment from customers in form of cash, checks or credit card payments.
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Machine Operator
Durable Packaging
01.2022 - 06.2022
Set up and operate machine tools to produce precision parts and instruments.
Monitor the feed and speed of machines during the machining process.
Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Adjust machine settings to complete tasks accurately.
Troubleshoot malfunctions in equipment or processes.
Perform periodic maintenance on machines such as cleaning and lubrication.
Read blueprints and job orders to determine product specifications and tooling instructions.
Inspect finished workpieces to ensure conformance with specifications.
Maintain records of completed work and production data including volume produced and time required for each task.
Load raw materials into machines according to specified measurements.
Unload finished products from machines onto conveyors or other transport systems.
Observe machine operations to detect any problems or defects in the finished product.
Carry out regular safety checks on machinery prior to operation.
Comply with company policies regarding quality control procedures.
Identify areas where improvements can be made in terms of efficiency or cost savings.
Prepared machine for production processes by equipping with required tools and parts.
Collaborate with other departments when necessary for successful completion of projects.
Verified production orders prior to starting set-up.
Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Lubricated parts and performed minor maintenance to improve machine function.
Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
Operated forklift to place finished products on skids and transport to warehouse.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
Utilized fastening equipment to fasten, package and stack materials and products.
Maintained proper chemical inventories.
Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Monitored process units and quality control testing performance for plant processes and water quality sampling.
Porter
Crunch Gym
09.2021 - 06.2022
Ensured gym equipment was in proper working order and reported any issues to the supervisor.
Provided customer service to members, answered questions and addressed complaints.
Conducted fitness assessments for clients and provided personalized workout plans.
Maintained cleanliness of the facility by sweeping, mopping, dusting and sanitizing equipment.
Instructed group classes on various topics related to physical fitness and health.
Developed relationships with local businesses to increase membership base.
Repaired broken gym equipment when needed using appropriate tools.
Recorded daily attendance data into database system accurately and timely.
Updated website content regularly with new information about services offered.
Answered phones, issued equipment and completed guest check-in.
Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Resolved guest complaints to maintain complete customer satisfaction.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Reported required maintenance or repairs to management and maintained supply inventory.
Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
Sweep, mop and vacuum floors of all areas.
Clean and sanitize restrooms, sinks, countertops and other surfaces.
Empty wastebaskets and trash containers.
Disinfect equipment and supplies using germicides or steam-cleaning equipment.
Replenish bathroom supplies such as soap, paper towels and toilet tissue.
Maintain janitorial supply inventory.
Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
Move furniture, equipment, boxes or other items as requested by supervisors or clients.
Inspect buildings for safety hazards before beginning work assignments.
Report any damages found in the building premises to supervisors immediately for repair works.
Keep a log book of daily tasks completed for record keeping purposes.
Product Specialist
McGrath City Mazda
12.2020 - 08.2021
Greeted customers, answered questions and provided information about cars.
Demonstrated car features and explained benefits to potential buyers.
Negotiated prices with customers to reach agreeable sales terms.
Maintained knowledge of current promotions, options, warranties and financing.
Prepared paperwork such as contracts and purchase agreements for customer signatures.
Conducted test drives with prospective buyers to demonstrate vehicle performance.
Assisted in coordinating delivery of vehicles to customers.
Kept track of sales data using computerized tracking systems or manual methods.
Organized dealership showroom displays to attractively showcase vehicles for sale.
Ensured all customer inquiries were promptly responded to in a courteous manner.
Provided exceptional customer service throughout the entire sales process.
Performed basic administrative duties such as filing documents, updating records and maintaining inventory logs.
Monitored competitor pricing strategies in order to adjust prices accordingly.
Identified opportunities for cross-selling other automotive products such as insurance policies or extended warranties.
Collected payment from customers in form of cash, checks or credit card payments.
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Met incoming customers at door to guide through showroom and sales lot.
Answered customer emails and telephone requests for information.
Brought in above-average sales revenue each month.
Gave detailed information regarding operation of standard and optional vehicle features.
Filled out paperwork to register vehicles and complete sales.
Sold trade-ins and located desirable purchases and vehicle auctions.
Followed up with customers to build long-term relationships and successful referrals.
Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
Explained differences between models to clients, comparing and discussing capabilities and features.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Analyzed customer needs to make suitable product recommendations and demonstrations.
Adhered to standards of quality and service and industry regulations.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Scheduled automotive deliveries with vendors and customers.
Delivered reports to enhance sales information and management.
Educated customers about sales processes, warranty requirements and service standards.
Forklift Operator
Durable Packaging
01.2020 - 11.2020
Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Performed daily maintenance checks on forklifts to ensure optimal performance.
Inspected loads prior to lifting to determine weight distribution and stability.
Ensured safety procedures were followed when operating forklifts.
Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Loaded pallets onto trailers for shipment.
Transported materials between storage areas, loading docks and delivery vehicles as needed.
Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
Checked expiration dates on products prior to stocking shelves or shipping out orders.
Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Used handheld scanners for warehouse management system compliance.
Packaged, labeled and tagged goods before transfer.
Checked shipments for damaged or incorrect items.
Maintained yard appearance, keeping ground clean and clear.
Tracked materials moved for stocking purposes and to complete logs for management.
Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Secured loads on pallets to minimize damage and worker injuries.
Relocated goods from dock area to appropriate storage locations.
Communicated with team members to coordinate efficient and accurate movements.
Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
Inspected product load for accuracy to foster timely and complete delivery.
Estimated weights, heights and centers of balance to make precise placements.
Followed safe practices to mix and apply chemicals.
Prepared finished stock for shipment by identifying, pulling and packing product.
Inspected lifts before use to prevent damage to goods.
Maintained current forklift training and certification as required by company policies.
Private First Class
United States Marine Corps
06.2019 - 12.2019
Ensured compliance with Marine Corps regulations and standards.
Conducted physical training exercises to maintain optimal fitness levels.
Maintained accountability of personnel, equipment, and supplies.
Performed close order drill movements in formation.
Assisted in the instruction of basic military knowledge and skills to new recruits.
Identified potential leadership qualities among fellow Marines.
Utilized various weapons systems as part of marksmanship training.
Participated in daily inspections to ensure uniformity and cleanliness.
Developed effective communication skills through rigorous verbal drills.
Assisted in the planning and execution of deployments for combat operations.
Inspected barracks areas for orderliness and cleanliness.
Organized team building activities to promote camaraderie.
Monitored food service operations to ensure quality standards were met.
Received orders from chain of command and relayed them appropriately.
Engaged in problem solving discussions with peers for mission success.
Served as an ambassador for recruiting events at local high schools.
Cleaned and maintained weaponry following official procedures for optimum reliability.
Conducted regular war games without live ammunition to practice scouting, attacks and counteroffensive movements.
Obtained key intelligence to protect troops and aide in combat decision-making.
Conducted maintenance checks on vehicles assigned to the platoon.
Car Hop
Sonic Drive-in
01.2019 - 06.2019
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cleaned tables and chairs to prepare dining area for next customers.
Trained new employees on restaurant procedures and plating techniques.
Crew Member
Little Ceasers Pizza
06.2017 - 05.2018
Educated customers on menu items, product ingredients and nutritional values.
Performed cashier duties such as taking orders, collecting payments and providing change.
Restocked kitchen supplies including food products and utensils.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Adhered to health department regulations regarding food handling procedures.
Operated the pizza oven, ensuring pizzas were cooked to order.
Prepared dough and sauce for pizzas according to recipes.
Cleaned and sanitized kitchen surfaces and equipment.
Handled customer orders in a timely manner, ensuring accuracy of order.
Inspected workstations for cleanliness before beginning shift.
Stocked shelves with necessary ingredients for making pizzas.
Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
Rotated stock items so that oldest product was used first.
Team Member
Goodwill
05.2016 - 03.2017
Provided customer service support to ensure satisfaction.
Received, processed, and stocked merchandise in accordance with store policies.
Organized inventory shelves for easy access and maintenance of stock levels.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Operated cash registers to process payments from customers.
Maintained a clean and organized work area throughout shift.
Collaborated with team members to maximize productivity and efficiency.
Greeted customers upon entering the store with friendly demeanor.
Resolved customer issues promptly in a professional manner.
Rotated through series of different stations based on team needs.
Sorted clothes by size, color, and type according to store standards.
Organized clothing racks with sorted products in an aesthetically pleasing manner.
Stocked shelves with newly sorted items.
Processed incoming shipments and replenished stock as needed.
Assisted customers in locating desired merchandise.
Customer Service Representative
Ups Store
08.2015 - 02.2016
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Set up and activated customer accounts.
Assisted in loading and unloading trucks with mail, packages, and other materials.
Inspected parcels for any damages prior to delivering them to customers.
Reported any discrepancies or damaged packages to supervisor immediately.
Followed established procedures for sorting and routing packages according to their destinations.
Education
High School Diploma -
Palatine High School
06.2019
Skills
Lead Follow up
Calculating Prices
Explaining Service Options
Sales Conversion
Documentation and Reporting
Issue Resolution
Upselling Strategies
Friendly and Enthusiastic
Sales and Marketing
Customer Relationship Management
Customer Service
Proficient With Microsoft
Competitive
Sales Closing
Relationship Building
Goal-Oriented
Professional Demeanor
Negotiation Strengths
Conflict Mediation
Schedule Management
Effective communicator
Negotiations
Certification
Forklift Certified
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Pawnbroker
Wind City Jewelry & Loan
05.2024 - Current
Service Porter
Arlington Power Equipment
01.2024 - 04.2024
Pawnbroker
American Jewelry & Loan
11.2023 - 12.2023
Car Sales Consultant
Feldman Ford of Detroit
05.2023 - 11.2023
Dock Worker
Sheet Metal Werks
10.2022 - 03.2023
Front Desk Representative
Lexus of Arlington
06.2022 - 10.2022
Machine Operator
Durable Packaging
01.2022 - 06.2022
Porter
Crunch Gym
09.2021 - 06.2022
Product Specialist
McGrath City Mazda
12.2020 - 08.2021
Forklift Operator
Durable Packaging
01.2020 - 11.2020
Private First Class
United States Marine Corps
06.2019 - 12.2019
Car Hop
Sonic Drive-in
01.2019 - 06.2019
Crew Member
Little Ceasers Pizza
06.2017 - 05.2018
Team Member
Goodwill
05.2016 - 03.2017
Customer Service Representative
Ups Store
08.2015 - 02.2016
Forklift Certified
CPR Certified
High School Diploma -
Palatine High School
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