Juan Houston
Kansas City,MO
Summary
Proven leader in security and risk management with extensive experience at Securitas Security Services, Executive Hills Inc. Excelled in enhancing team performance and compliance through technical acumen and strong employee relations. Achieved significant improvements in incident response and security protocols, leveraging expertise in CCTV monitoring and emergency planning. Demonstrated commitment to excellence in asset protection and safety regulations. Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Security Account Manager/Mobile Patrol Director
Securitas Security Services, Executive Hills Inc,
2017.09 - 2024.07
- Provided Optimum security management and safety enforcement with client safety measures presence to a forty 43 story building.
- Accounted and managed a 60 security officer crew with security testing, client greeting, dress and appearance, positive security presence, roving foot and vehicle Mobile Patrols to ensure a safe and secure security atmosphere.
- Conducted Fire Safety drills to keep clients, visitors, and security staff on alert and proficient with established coordinated plans.
- Utilized Teams Payroll Systems to submit documentation for weekly payroll, managed schedules, and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote Incident reports.
Card Access Analytical Manager
Securitas Security Services, Executive Hills Inc.
2017.09 - 2024.07
- Accomplished multiple clirent building door, garage, ccess request tasks within established timeframes. Utilizing the LogMeIn Card Access System to process requets to add, change and delete card access requests
- Developed and maintained positive working relationships with clients through on time processing for card access request development.
- Cross-trained security desk supervisors to process clients card access requests to maximize the processing of clients requests.
- Resolved Card Access issues with clients to allow access ro client staff.
- Ceated, testing and deployed a card access training system for security supervisors to produce a high quality service to meet and exceed clients expectations.
- Defined clear targets for card access prossing objectives and communicated to supervisors to process card access eequedts.
Special Event Parking Manager
Securitas Security Services, Executive Hills Inc
2017.09 - 2024.07
- Directed and managed the Event Garage Special Parking for Midland Theater and T-Mobile Center events.
- Managesd and monitored the parking of vehicles in visually appealing ways to ensure that parking customers felt safe, and that their vehicles were secure
- Managed the use of the credit card transactions and performed analytical Credit cCard Transaction reports for vehicle parking reports to client
- Protected vehicles from storm damage by removing debris from lot.
- Designed a full spectrum layout for parking lot of vehicles for Special Event Parking.
- Developed and provided an open and closed parking lot procedure for Special Event Parking and posted in full view for information.
- Trained security officers in parking garage procedures to develop key parking enforcement skills.
Fire Alarm Manager
Securitas Security Services, Executive Hills Inc
2017.09 - 2024.07
- Managed and developed the Client Fire Alarm Procedures to provide to building clients to conduct Fire Alam Drills, to prepare clients for real workd Fire Alams.
- Cross-trained security officers and supervisors to perform team Fire Alam assignments to assist clients, staff and visitors to exit building in training scenarios, to prepare for real world Fire Alams
- Coordinated with building clients for location assignments for client staff to deploy to respond to when building Fire Alarms sound,
Security Training Information Manager
Securitas Security Services, Executive Hills Inc
2017.09 - 2024.07
- Managed, Supervised and trained a 60 officer crew with concierge duties to greet clients, staff, visitors and fellow officers.
- Managed, Supervised and Traind a 60 Officer view to conduct foot and Mobile Patrols utilizing the Vision 2 Patrol System.
- Managed, Supervised and Trained desk supervisors in Vison 2 Patrol System reporting to client which informs the Client of conducted Patrol tours and makes Officers job become credible,
- Managed,, Supervised and Trained desk supervisors and officers to responded to numerous client issue alls daily with vagrantt intrusion issue's,, illegally parked vehicles requests,, license plate checks, and deliveredf product's.. Assist clients and staff and visitors with specific building information needs.
- Managed, Supervised and Trained desk supervisors and officers with CCTV Closed Circuit Televion review, performed camera checks for theft, damages, and suspicious person per client and staff requests.
Logistics Specialist Security Police Specialist
United States Air Force, USAF
1980.09 - 2010.05
- .Logistics Specialist USAF. Provided wartime assets for classified contingents US and Europenn Continents.
- Security Policev Specialist.p Coordinated security protocols with Miitary
- Combat Controller duties to support contingents with Logitics movements and security movements of assets.
Ltt,. Lieutenant
NPB Security) Tour Management
1998.08 - 2007.09
- Recruited, and trained Touring Risk employees, working to establish key internal functions and outline scope of positions for organization.
- Toured music events and provided security safety to music performers and staff
- Developed and submitted documentation Tour Incident Repots for issues associated with Tour,
- Assisted Tour Managers, Security Risk Agents ,and Performer's, with daily svhedlues for performances.
Education
Homeland Security Trainer (Soft Targets) - Soft Target
Homeland Security
Kansas City, MO10.2016
Leadership And Management - Organizational Leadership
Americam Military University
United States Air Force2007
High School Diploma -
Liberty High School
Liberty, MO05.1978
Skills
- Technical documentation
- Compliance understanding
- CCTV experience
- Company risk management
- Safety and security regulations
- Daily incident reporting
- Security officer development
- Safety and security procedures
- Incident Reports
- Vulnerability Assessment
- Information Security
- Emergency planning
- Compliance Management
- Employee Relations
- Report Writing
- Emergency Response
- Asset Protection
- Data protection
- Report Generation
- Operations Management
- Site Visits
- CCTV Monitoring
- Schedule Management
- Incident Response
- Security team management
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Security Account Manager/Mobile Patrol Director
Securitas Security Services, Executive Hills Inc,
2017.09 - 2024.07
Card Access Analytical Manager
Securitas Security Services, Executive Hills Inc.
2017.09 - 2024.07
Special Event Parking Manager
Securitas Security Services, Executive Hills Inc
2017.09 - 2024.07
Fire Alarm Manager
Securitas Security Services, Executive Hills Inc
2017.09 - 2024.07
Security Training Information Manager
Securitas Security Services, Executive Hills Inc
2017.09 - 2024.07
Ltt,. Lieutenant
NPB Security) Tour Management
1998.08 - 2007.09
Logistics Specialist Security Police Specialist
United States Air Force, USAF
1980.09 - 2010.05
Homeland Security Trainer (Soft Targets) - Soft Target
Homeland Security
Leadership And Management - Organizational Leadership
Americam Military University
High School Diploma -
Liberty High School
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
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