Juan Hurtado
Granger
Summary
Motivated individual with experience in customer service security and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service along with experience with coordinating security measures and directing security staff. Utilizes effective team leadership to maintain safe and secure environment. Knowledge of emergency response protocols and risk management strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Allied Universal
08.2023 - Current
- Presented professional image consistent with company's brand values.
- Anticipated clients' needs by staying in touch on regular basis.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Mentored junior staff members, fostering a supportive team environment that encouraged professional growth.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Kept team compliant with security protocols and appearance standards.
- Prepared and submitted reports to keep management informed of security activities and developments.
Sales Manager
T-Mobile/ Sprint
06.2019 - 08.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Restaurant Team Member
Lions Den (No Longer Open)
04.2016 - 07.2018
- Cleaned and organized kitchen, dining and service areas.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Used proper techniques to prepare food and ingredients.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Prepared food orders, cooking on grill and operating fry station.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Granger ISD
Granger, TX05.2019
Electrical Systems - Electrical, Electronics And Communications Engineering
TSTC Hutto
Hutto, TX05.2019
Skills
- Accounts receivable
- Microsoft Excel
- Sales forecasting
- Sales techniques
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Sales strategy
- Social media marketing
- Client acquisition
- Food safety and sanitation
- Upselling techniques
- Staff management
- Security personnel training
- Security management
- Patrol operations
- Staffing and scheduling
- Emergency response
- Personnel supervision
- Access control
- Incident investigation
- OSHA training
Accomplishments
Security Professional of the year at Samsung SECAI 2023
Certification
- OSHA 30
- Residential & commercial electrical systems
Languages
Spanish
Native or Bilingual
Timeline
Assistant Account Manager
Allied Universal
08.2023 - Current
Sales Manager
T-Mobile/ Sprint
06.2019 - 08.2023
Restaurant Team Member
Lions Den (No Longer Open)
04.2016 - 07.2018
High School Diploma -
Granger ISD
Electrical Systems - Electrical, Electronics And Communications Engineering
TSTC Hutto