Juan J. Arcila
Addison,Texas
Summary
Experienced Office Management and Sales Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Pursuing a Bacherlor of Arts in Political Science from the University of North Texas. Bilingual. Authorized to work in the United States.
Overview
7
7
years of professional experience
Work History
Diamond and Jewelry Consultant, Showrooms
Blue Nile Inc, R2Net, Signet Jewelers
2023.02 - Current
- Produced $1.2M in sales during fiscal year 2023 in only 11 months.
- Opened the first showroom in Dallas/Fort Worth and third in Texas.
- Helped to produce a showroom total of $5.2M in sales.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
- Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
- Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Maintained accurate records of customer interactions within CRM software Freshworks, ensuring seamless communication between team members regarding client preferences and requirements.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Operations Assistant/Sales Representative
Markham Fine Jewelers & Benchmark Jewelers
2022.09 - 2023.02
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on jewelry and after-sale services, and applying customer service and upselling techniques.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Reported directly to Chief Operating Officer and President with inventory details, invoice payment compliance reports, customer satisfaction reviews, and potential marketing strategies to increase sales productivity.
- Expanded customer base and boosted profit within product line.
- Implemented brand marketing and sales campaigns.
- Documented customer interactions using Podium and SalesForce to capture data in processing system.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Completed physical inventory counts each day.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Office Manager
Helzberg Diamonds
2021.03 - 2022.09
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed monthly team action plans and monitored progress.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Used StoreForce and XStore to keep track of sale's team performance metrics.
- Coordinated office operations and kept store in compliance with company standards.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
Sales Associate
Helzberg Diamonds
2019.10 - 2021.03
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Developed, marketed and sold full range of jewelry products, including diamonds and gold.
- Completed orders through ParcelPro and POS systems and organized product deliveries to meet customer timetables.
Assistant Manager
Off Broadway Shoe Warehouse
2019.02 - 2019.09
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Submitted reports to senior management to aid in business decision-making and planning
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached team on effective upselling and cross-selling methods
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Established and optimized schedules to keep coverage and service in line with forecasted demands in times were the store did not have a store manager
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Trained team members in successful strategies to meet operational and sales targets
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Supervised team of 15 employees and provided feedback on performance
- Mentored all new members of the sales team and management in applying effective sales techniques and delivering top-notch customer service from February 2019 until now
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance when the store lacked of a store manager
- Implemented rewards program, bolstering customer retention 80.6%
Head Cashier
Off Broadway Shoe Warehouse
2017.01 - 2019.02
- Resolved escalated customer disputes with special actions such as discounts
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy
- Maintained organized and clean customer areas by completing daily recovery checklists
- Used cash registers and POS systems to request and record customer orders and compute bills
- Answered questions about store policies and concerns to support positive customer experiences
- Operated cash register for cash, check and credit card transactions with 90% accuracy
- Worked closely with the management team to solve problems and handle customer concerns
- Processed POS transactions, including checks, cash and credit purchases or refunds
Senior Sales Associate
Off Broadway Shoe Warehouse
2017.09 - 2018.01
- Met or exceeded sales objectives on consistent basis to drive company growth
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained organized, presentable merchandise to drive continuous sales
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales
- Prepared cash deposits up to $10000 with zero discrepancies
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
Education
Bachelor of Arts - Political Science And Government
The University of North Texas
Denton, TX2026
High School Diploma -
Ranchview High School
Irving, TX06.2017
Skills
- Employee scheduling
- Data collection and analysis
- Spanish native speaker
- Some Portuguese and Italian
- POS, XStore, StoreForce, Freshworks
- Microsoft Office
- Customer Service
- Office Management
- Sales Strategies
- Staff Training
- Scheduling and Coordinating
- Sales Activities
- Cost Management
- Report Preparation and Analysis
- Quality Standards
Timeline
Diamond and Jewelry Consultant, Showrooms
Blue Nile Inc, R2Net, Signet Jewelers
2023.02 - Current
Operations Assistant/Sales Representative
Markham Fine Jewelers & Benchmark Jewelers
2022.09 - 2023.02
Office Manager
Helzberg Diamonds
2021.03 - 2022.09
Sales Associate
Helzberg Diamonds
2019.10 - 2021.03
Assistant Manager
Off Broadway Shoe Warehouse
2019.02 - 2019.09
Senior Sales Associate
Off Broadway Shoe Warehouse
2017.09 - 2018.01
Head Cashier
Off Broadway Shoe Warehouse
2017.01 - 2019.02
Bachelor of Arts - Political Science And Government
The University of North Texas
High School Diploma -
Ranchview High School
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