Juan Jackson Jr
Ellenwood,GA
Summary
Seasoned security and customer support professional with extensive experience at Georgia Security Networks. Demonstrated expertise in threat analysis and mobile surveillance, significantly improving safety protocols and client satisfaction. Proficient in incident management documentation and collaborative teamwork, consistently surpassing organizational objectives.
Overview
2
2
years of professional experience
Work History
Private Security Officer
Georgia Security Networks
Atlanta, GA
03.2024 - Current
- Patrolled parking lots and garages looking for signs of criminal activity or suspicious persons.
- Monitored CCTV systems to detect any unauthorized activities.
- Provided assistance to customers with inquiries regarding safety procedures.
- Adhered strictly to established rules governing use of force when apprehending suspects.
- Escorted employees, visitors, or contractors during their time on the premises.
- Reported any suspicious behavior observed while patrolling the premises.
- Addressed customer concerns in a professional manner while enforcing company regulations.
- Investigated reports of theft and vandalism on the property.
- Intervened in physical altercations when necessary to maintain order and protect people.
- Enforced access control policies for visitors entering the facility.
- Confirmed identity of individuals seeking entry into restricted areas.
Customer Support Specialist
Townson Trucking and Logistics
Conley, GA
03.2023 - 05.2024
- Performed regular follow-up calls to check on customer satisfaction levels.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Participated in team meetings to discuss strategies for improving customer experience.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Investigated customer complaints regarding product quality or service rendered.
Security Officer
Alpha One Security Solutions
Atlanta, GA
01.2023 - 03.2024
- Completed regular training to maintain knowledge of up-to-date security strategies and procedures.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Provided escorts for visitors as needed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
Package Handler
Fed Ex Ground
Ellenwood, GA
10.2022 - 03.2023
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Organized packages according to type, size, destination, and other specifications.
- Participated in regular safety meetings and training sessions.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Education
High School Diploma -
Cedar Grove High
Ellenwood, GA05-2022
Skills
- Threat Analysis Expertise
- Mobile Surveillance
- Physical Conditioning
- Incident Management Documentation
- Entrance Screening Protocols
- Real-Time Alarm Oversight
- Exceptional Client Support
- Social Media Engagement
- Email Communication Management
- Customer Complaint Resolution
- Versatile Response to Change
- Effective Email Communication
- Resolution Strategies
- Client Feedback Management
- Collaborative Teamwork
Affiliations
Youth Community Football
- Volunteering as a coach or assistant in local youth football programs demonstrates my commitment to physical development, teamwork, and leadership. It also allows me to engage with young people in a positive, active environment, promoting sportsmanship and healthy living.
Tutoring
- Providing tutoring help in general subjects speaks to my academic dedication and ability to communicate complex ideas in accessible ways. This not only helps students improve their grades but also boosts their confidence and love for learning.
Mentoring
- Serving as a mentor for youth in the community showcases my investment in personal development and emotional support for younger generations. It allows me to share experiences, guide decision-making, and foster resilience while building strong, trusting relationships.
Skills and Attributes
- Leadership: Through coaching and mentoring, I have developed strong leadership skills, learning to motivate, inspire, and foster growth in others.
- Communication: Tutoring requires clear communication and the ability to adapt explanations to different learning styles, enhancing my ability to connect with diverse individuals.
- Empathy and Understanding: Working with youth in various capacities has deepened my understanding of their challenges and perspectives, enabling me to be a more compassionate and effective role model.
References
References available upon request.
Timeline
Private Security Officer
Georgia Security Networks
03.2024 - Current
Customer Support Specialist
Townson Trucking and Logistics
03.2023 - 05.2024
Security Officer
Alpha One Security Solutions
01.2023 - 03.2024
Package Handler
Fed Ex Ground
10.2022 - 03.2023
High School Diploma -
Cedar Grove High