JUAN JAVIER
West Palm Beach,FL
Summary
Detail-oriented individual with a strong background in safety protocols, emergency procedures, and customer service.
Overview
6
6
years of professional experience
Work History
FLIGHT ATTENDANT
Jetblue Airways
Orlando, FL
02.2023 - Current
- Respond safely and effectively to a broad range of in-flight emergencies
- Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
- Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
- Perform other various duties as outlined in company manuals.
ADVISOR, CERTIFIED APPLE
Best Buy
Wellington, FL
09.2021 - 01.2023
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
GUEST RELATIONS MANAGER
Rapids Water Park
Riviera Beach
03.2020 - 09.2022
- Provided training and guidance to new staff members in customer service standards and best practices.
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Facilitated guest feedback surveys to identify areas of improvement in customer service.
- Resolved escalated customer complaints professionally and efficiently.
Guest Relations Associate
Rapids Water Park
Riviera Beach, FL
03.2019 - 12.2020
- Greeted guests and provided them with an overview of the park amenities.
- Provided guests with directions to park attractions, restaurants, and other points of interest.
- Answered phone calls from potential customers inquiring about accommodations.
Education
Bachelor's Degree -
Thomas Edison State University
Trenton, NJ05-2027
High School Diploma -
John I. Leonard High School
Greenacres, FL05.2019
Skills
- Attention to detail
- Ability to remain calm under pressure
- Strong communication skills
- Multitasking ability
- Language fluency (English & Spanish)
- Team Player
- Adult AED and CPR
Timeline
FLIGHT ATTENDANT
Jetblue Airways
02.2023 - Current
ADVISOR, CERTIFIED APPLE
Best Buy
09.2021 - 01.2023
GUEST RELATIONS MANAGER
Rapids Water Park
03.2020 - 09.2022
Guest Relations Associate
Rapids Water Park
03.2019 - 12.2020
Bachelor's Degree -
Thomas Edison State University
High School Diploma -
John I. Leonard High School