Juan Jimenez
Hollywood,FL
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at Davidson Hotels & Resorts and other notable companies. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating adaptability and effective communication. Recognized for reliability and exceptional problem-solving abilities, contributing to significant improvements in team efficiency and customer experience.
Overview
24
24
years of professional experience
Work History
Valet and Bellman
Kw Proper
01.2007 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Answered guest's questions about property amenities and services.
- Fostered positive relationships with guests through friendly and efficient service.
Valet Supervisor
Davidson Hotels & Resorts
12.2007 - 09.2024
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.y
- Helped guests unload and load luggage.
- Inspected vehicles to verify condition ahead of customer returns.
- Resolved customer complaints through calm, constructive communication.
Valet Parking Attendant
Four Point Sheraton Hotel
10.2004 - 11.2007
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
Análisis De Encuestas
Cámara De Comercio Colombia
04.2001 - 12.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Ingeniería De Sistemas
Univerdad Del Quindio
Armenia English
Miami Dade College
Miami, FLHigh School Diploma -
Fundación Colegio Los Ángeles
Armenia 11-1996
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Problem-Solving
- Team Collaboration
- Reliability and punctuality
- Multitasking and Organization
- Guest Assistance
- Customer Service
- Effective Communication
- Adaptability and Flexibility
- Team building
Timeline
Valet Supervisor
Davidson Hotels & Resorts
12.2007 - 09.2024
Valet and Bellman
Kw Proper
01.2007 - Current
Valet Parking Attendant
Four Point Sheraton Hotel
10.2004 - 11.2007
Análisis De Encuestas
Cámara De Comercio Colombia
04.2001 - 12.2003
Ingeniería De Sistemas
Univerdad Del Quindio
English
Miami Dade College
High School Diploma -
Fundación Colegio Los Ángeles