JUAN LAVERDE
La Grange,IL
Summary
Experienced server with 18+ years of experience, excellent customer service skills, and a dedicated knowledgeable of the product in order to provide guests the best experience possible. Thrives in a fast-pace and high-energy work environment. Works well with team members to create a positive work environment.
Overview
16
16
years of professional experience
Work History
Server
Stefani Group
Chicago, IL
09.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Ballyhoo
Chicago, IL
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Banquet Server
Radisson Blu Hotel
Chicago, IL
09.2021 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Room Service server
Renaissance Chicago O'Hare Suites Hotel
Chicago, IL, USA
10.2009 - Current
- Prepare and deliver meals to guests in short order, provide exceptional customer services to hotel guests, demonstrated ability to interact with customers from diverse cultures and backgrounds, demonstrated organization and ability to handle stressful situations.
Bartender
Renaissance Chicago O'Hare Suites Hotel
Chicago, IL, USA
10.2009 - Current
- Greet guests, provide menus and inform guests of daily specials, take drink orders, pour wine and serve draft and bottled beer and other beverages, mix drinks according to recipes, check identification of customers, clean bars, tables, and work areas, operate cash registers, collect payments from customers, and return change, manage bar operation and order and maintain liquor and bar supplies.
Restaurant server
Renaissance Chicago O'Hare Suites Hotel
Chicago, IL, USA
10.2009 - Current
- Promote and recommend menu items, conduct final check of food items prior to serving customers to ensure quality and accuracy, ensure the cleanliness of dining area, assist others in preparing/serving meals, maintain serving standards and follow all regulations while performing duties.
Banquet server
Renaissance Chicago O'Hare Suites Hotel
Chicago, IL, USA
10.2009 - Current
- Perform all banquet side work as designated by the Banquet Captain and/or Banquet Manager, perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist, work as part of a team to provide a consistently high standard of service in areas such as meeting set-ups and all meal functions, perform pre-and post-shift side-work: set-up, condiments, etc.
Server
Oxford Hospitality
Chicago, IL
03.2021 - 02.2024
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Education
Marketing and Advertising -
Politécnico Grancolombiano Institución Universitaria
Bogotá01.2000
High School Diploma -
Gimnasio Los Andes
Bogotá01.1997
Skills
- Bilingual: English and Spanish
- Thorough knowledge of banquet serving and hospitality industries
- Excellent customer service skills
- Team player
- Strong communication skills
- Thorough attention to detail
- Ability to perform several duties in a fast paced environment
- Friendly, relaxing demeanor
Timeline
Server
Stefani Group
09.2024 - Current
Server
Ballyhoo
03.2024 - Current
Banquet Server
Radisson Blu Hotel
09.2021 - Current
Server
Oxford Hospitality
03.2021 - 02.2024
Room Service server
Renaissance Chicago O'Hare Suites Hotel
10.2009 - Current
Bartender
Renaissance Chicago O'Hare Suites Hotel
10.2009 - Current
Restaurant server
Renaissance Chicago O'Hare Suites Hotel
10.2009 - Current
Banquet server
Renaissance Chicago O'Hare Suites Hotel
10.2009 - Current
Marketing and Advertising -
Politécnico Grancolombiano Institución Universitaria
High School Diploma -
Gimnasio Los Andes