Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Personal Information
Generic

Juan Lenis

Philadelphia,PA

Summary

Goal-oriented candidate eager to join a contact center team as a representative, committed to delivering high-quality customer service and building positive relationships with clients through effective communication.

Overview

7
7
years of professional experience

Work History

Paraprofessional-Special Ed Asst

School District Of Philadelphia
01.2024 - Current
  • Follow the student’s IEP and the modifications and instructional techniques recommended by related service staff.
  • Become proficient in students’ individual communication methods and strategies.
  • -Create instructional materials as needed.
  • -Accompany and support the student during community-based instruction.
  • -To maintain communication between home and school and keep daily log of information about the student and his/her activities.

Food Site Supervisor (Seasonal)

Philadelphia Housing Authority
06.2025 - 08.2025
  • Receive and sign for meal deliveries from the vendor at the assigned site.

• Ensures that all dining areas are properly set up and cleared before and after breakfast

and lunch meals, maintaining a clean and organized environment for all participants.

• Supervises the coordination of meal setup, preparation, and service, with special

attention to the nutritional and safety needs of young children.

• Oversees the cleanliness and proper handling of all serving utensils, kitchen tools, and

dining equipment.

• Conducts and/or ensures regular general cleaning and routine maintenance of the

kitchen and food service areas.

• Prepare and serve food to eligible children as required.

• Count accurately and distribute meals according to SFSP guidelines, ensuring eligible

participants/children receive required servings.

• Maintain accurate daily records of meal counts, participant attendance, and any other

relevant information (delivered, eaten, wasted, and turn-always).

• Supervise and train staff to ensure they understand and follow program rules and safety procedures

Cook

Sodexo
01.2019 - 01.2025
  • Accurately and efficiently prepare, portion, cook, and present a variety of hot and/or cold food items for various meal periods, may include Breakfast, Lunch, Dinner, and Special/Catered Events.
  • Read and follow basic recipes and/or product directions for preparing various food items
  • May prepare food and serve customers at an a la carte and/or operate a grill station
  • Attends work and shows for scheduled shift on time with satisfactory regularity
  • Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

Staff Assistant- Patient Experience

Amtrak
01.2020 - 01.2024
  • Coordinates training and team meetings
  • Handles timekeeping for reservations agents
  • Processes vacation change requests
  • Answers calls from customers regarding inquires or concerns
  • Processes shift swaps among reservation agents
  • Manages ordering office supplies, updating manuals
  • Prepares weekly, monthly, quarterly and annual reports from automated data bases
  • Completes other administrative tasks as assigned

Education

High School Diploma -

Swenson Arts & Technology

High School Diploma - undefined

01.2015

Skills

  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Problem Solving

LANGUAGES

English: Fluent
Spanish: Fluent

Timeline

Food Site Supervisor (Seasonal)

Philadelphia Housing Authority
06.2025 - 08.2025

Paraprofessional-Special Ed Asst

School District Of Philadelphia
01.2024 - Current

Staff Assistant- Patient Experience

Amtrak
01.2020 - 01.2024

Cook

Sodexo
01.2019 - 01.2025

High School Diploma - undefined

High School Diploma -

Swenson Arts & Technology

Personal Information

Title: Customer Service
Juan Lenis