Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Leonard

Wilmington,DE

Summary

Upbeat, customer-focused client service representative with 5 years of experience in financial environments. Flexible and approachable, with strong organizational and time management skills. Pays close attention to detail through welcoming interactions and extensive product knowledge.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Discover Financial Services
New Castle, Delaware
02.2019 - 09.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Reviewed account and service histories to identify trends and issues.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.

Bank Teller, ATM Custodian

PNC Financial Services
Selbyville, Delaware
07.2017 - 01.2019
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Adhered to financial services security and audit procedures.

Education

Associate of Applied Science - Business Administration

Delaware Technical And Community College - Owens
Georgetown, DE
05.2017

Skills

  • Adaptive team player
  • Problem-solving abilities
  • Customer relations
  • Customer assistance
  • High-energy attitude
  • Retail sales customer service
  • Communication
  • Flexible schedule
  • Strong work ethic

Timeline

Customer Service Representative

Discover Financial Services
02.2019 - 09.2021

Bank Teller, ATM Custodian

PNC Financial Services
07.2017 - 01.2019

Associate of Applied Science - Business Administration

Delaware Technical And Community College - Owens
Juan Leonard