Juan Llanos Franco
Central falls,RI
Summary
Motivated and results-driven associate with a talent for fostering teamwork, leadership, motivation, and building strong relationships with customers and colleagues. Known for independent decision-making and exercising sound judgment to drive company success. Committed to utilizing Problem-solving, Critical thinking skills, and excellent organization abilities to enhance performance. Detail-oriented team player with exceptional organizational skills, capable of effectively managing multiple projects simultaneously with precision. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and investigative abilities can be applied.
Overview
2
2
years of professional experience
Work History
Centralized Claims Operations Specialist
Santander Bank n.a
11.2022 - Current
- I currently work an investigative role
- Serving as the front line of Centralize claims Operations Department
- My job duty consists of investigating fraud/technical claims performing routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
- I am tasked with making decisions on disputed transactions and/or suspected activity flagged for investigative review
- Research discrepancies, accumulate all necessary information to find a resolution based on the claim and take appropriate action to stop, and where possible, prevent fraud and identity theft losses
- My job is heavily regulated by federal and banking policies
- Maintaining professional behavior at all times in representing the company all while completing all routine work accurately and on-time.
Business Customer service specialists
Santander Bank n.a
- Responsibility’s a few of many: Priority is business customer service while also assisting as a supervisor when calls are required for escalation
- Servicing products from checking,saving,money market, heloc, personal loans, commercial business loans and credit cards
- I also lend a hand to neighboring departments due to certain qualifications acquired that grant me access to assist in retail/business departments such as online banking , and disputing debit card/ach/check claims
- Finally I serve as part of a program Santander offers for new incoming employees called softlanding after class learning
- We support and teach new representatives the ropes of banking for 1 month at a time while they are working in live with actual customers.
Pharmaceutical Clean Room Assistant supervisor/cleaner
Alexion
- Responsibilities: Supervise, guide, and strategies, while following SOP procedures and FDA regulations also assist cleaners sanitizing the clean rooms
Manufacturing gold
Leach Garner
- Responsibilities: press operator, drawboards, and sinking machines.
Irrigation Technician
Pecchia Irrigation
- Responsibilities: Installing sprinklers, labor, and communicating well with clients, lift 30+ lbs.
Intern Auto Sale men
Liberty Auto Sales
- Responsibilities: Understanding cost control, understanding what it takes to run a profitable business
- Learn how to communicate, influence and interact with all types of customers, vendors and co-workers.
Sales associate
Calvin Klein
- Responsibilities: Greet customers and determine their needs and wants, Provided advice to clients regarding particular products or services, Maintain sales records for inventory control.
Education
High School Diploma -
Tolman high school
01.2014
Skills
- Organization
- Call center experience
- Customer service
- Claims Handling
- Coaching and Development skills
- Time and Priority Management
- Critical Thinking Skills
- Data Entry
Timeline
Centralized Claims Operations Specialist
Santander Bank n.a
11.2022 - Current
Business Customer service specialists
Santander Bank n.a
Pharmaceutical Clean Room Assistant supervisor/cleaner
Alexion
Manufacturing gold
Leach Garner
Irrigation Technician
Pecchia Irrigation
Intern Auto Sale men
Liberty Auto Sales
Sales associate
Calvin Klein
High School Diploma -
Tolman high school