Seasoned Senior Customer Success/Account Manager with extensive experience hyper growth start ups, managing portfolios up to $42 million in ARR and consistently exceeding key performance indicators. Skilled in leveraging data-driven insights for strategic decision-making and fostering cross-functional collaboration to enhance customer engagement and operational efficiency. Proven leadership in driving revenue and with a strong focus on fostering long term client relationships, achieving exceptional customer satisfaction.
Hi, I’m
Juan Lluveres
Pearl River,NY
Summary
Overview
8
years of professional experience
Work History
Pilot, IncRemote
Senior Customer Success Manager, Principal
03.2023 - 12.2023
Job overview
- Oversaw a diverse fintech and crypto client portfolio, employing expert analysis of blockchain market trends to deliver custom financial solutions and maximize customer lifetime value
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Created personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
- Excelled in customer retention and growth, surpassing targets for account renewals and expansion by averaging over 100%, managing a senior-level book of business valued at approximately $42 million in annual recurring revenue (ARR)
Leaflink, IncRemote
Full Platform Strategic Account Manager
02.2022 - 12.2022
Job overview
- Utilized extensive B2B platform experience to strategically drive the adoption of marketplace and financial service solutions, significantly increasing customer engagement and satisfaction through targeted initiatives
- Fostered relationships through in person and virtual client meetings, quarterly business reviews and renewals
- Negotiated contracts and pricing agreements with clients
- Orchestrated and led successful outreach campaigns that amplified sales by 35%, notably enhancing payment platform adoption rates
BlueVine, IncJersey City, NJ
Account Manager to Senior Account Manager to Manager of Repeat Account Management Department
11.2018 - 02.2022
Job overview
- Spearheaded the Account Management department through post-COVID economic recovery, driving the team beyond 100% quota achievement and reaching historic business performance levels
- Consistently exceeded revenue targets and KPIs as fostering strong relationships with enterprise clients and achieving the highest retention rates across the company
- Developed and implemented comprehensive playbooks, processes, and scripts for department-wide use, significantly boosting market penetration and customer product utilization
- Maintained lifetime CSAT score of 4.8/5 and secured over 20 five-star TrustPilot reviews
Yelp IncNew York, NY
Senior Account Executive
10.2015 - 11.2018
Job overview
- Excelled in client relationship cultivation and advanced sales tactics, achieving over $400,000 in sales revenue
- Demonstrated organizational acumen, efficiently overseeing a pipeline of 300+ businesses with consistent client satisfaction
- Provided strategic market insights that guided sales initiatives and captured growth opportunities within a competitive landscape
Education
State University of New York at Cortland
Bachelor of Science in Sports Management
12.2014
University Overview
Skills
- Relationship Management
- CRM Software
- Email campaigns
- Data-driven decision-making
- Customer Retention
- Revenue Growth
- Stakeholder Management
- Upselling strategies
Timeline
Senior Customer Success Manager, Principal
Pilot, Inc
03.2023 - 12.2023
Full Platform Strategic Account Manager
Leaflink, Inc
02.2022 - 12.2022
Account Manager to Senior Account Manager to Manager of Repeat Account Management Department
BlueVine, Inc
11.2018 - 02.2022
Senior Account Executive
Yelp Inc
10.2015 - 11.2018
State University of New York at Cortland
Bachelor of Science in Sports Management