Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Lombo

Queens,NY

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Waitress

7 Old Fulton
03.2023 - 09.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Answered customers' questions, recommended items, and recorded order information.

Food Runner

7 Old Fulton
01.2023 - 03.2023
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.

Busser

Pepolino Restaurant
09.2022 - 12.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Trained new staff in bussing and cleaning procedures.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Busser

Coppola´s East
06.2022 - 09.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Busser

Patrizia´s Of Manhattan
03.2022 - 06.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Busser

Paul And Jimmy's Restaurant
01.2022 - 03.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Education

Technical - Human Resources Management

La Salle
Bogota. Colombia
11.2020

Skills

  • Special Dietary Requirements
  • Food Preparation and Safety
  • Order Delivery Practices
  • To-Go Order Preparation
  • Table Setting Arrangements
  • Check Payment Processing
  • High-Volume Dining
  • Food Running

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Waitress

7 Old Fulton
03.2023 - 09.2023

Food Runner

7 Old Fulton
01.2023 - 03.2023

Busser

Pepolino Restaurant
09.2022 - 12.2022

Busser

Coppola´s East
06.2022 - 09.2022

Busser

Patrizia´s Of Manhattan
03.2022 - 06.2022

Busser

Paul And Jimmy's Restaurant
01.2022 - 03.2022

Technical - Human Resources Management

La Salle

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