Juan Lombo
Queens,NY
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Waitress
7 Old Fulton
Brooklyn, NY
03.2023 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Answered customers' questions, recommended items, and recorded order information.
Food Runner
7 Old Fulton
Brooklyn, NY
01.2023 - 03.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Busser
Pepolino Restaurant
Manhattan, NY
09.2022 - 12.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Busser
Coppola´s East
Manhattan, NY
06.2022 - 09.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Busser
Patrizia´s Of Manhattan
Manhattan, NY
03.2022 - 06.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Busser
Paul And Jimmy's Restaurant
Manhattan, NY
01.2022 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
Technical - Human Resources Management
La Salle
Bogota. Colombia11.2020
Skills
- Special Dietary Requirements
- Food Preparation and Safety
- Order Delivery Practices
- To-Go Order Preparation
- Table Setting Arrangements
- Check Payment Processing
- High-Volume Dining
- Food Running
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Waitress
7 Old Fulton
03.2023 - 09.2023
Food Runner
7 Old Fulton
01.2023 - 03.2023
Busser
Pepolino Restaurant
09.2022 - 12.2022
Busser
Coppola´s East
06.2022 - 09.2022
Busser
Patrizia´s Of Manhattan
03.2022 - 06.2022
Busser
Paul And Jimmy's Restaurant
01.2022 - 03.2022
Technical - Human Resources Management
La Salle