Summary
Overview
Work History
Education
Skills
Timeline
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Juan Lomeli

New York,NY

Summary

Hard-working and reliable individual with previous customer service and sales experience looking to transfer those skills into retail to provide excellent customer experiences. Through my past positions I have fostered meaningful relationships leading to loyal returning clients and increased sales.

Overview

3
3
years of professional experience

Work History

Crew Member

Trader Joe's
09.2023 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Intimate and regular inventory management and replenishment.
  • Excellent time management throughout busy hours of the workday
  • Dependable and extremely high quality customer service with enthusiasm & passion.

Customer Service Representative

Zef's Landscaping Company
04.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dog Sitter

Freelance
08.2021 - 03.2022
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.

Education

Combs High School
San Tan Valley, AZ
08.2020 - 5 2022

Skills

    Excellent customer service

    Problem solving

    Visual merchandising

    English & Spanish fluency

    Social media miteracy

    POS

Timeline

Crew Member

Trader Joe's
09.2023 - Current

Customer Service Representative

Zef's Landscaping Company
04.2022 - 07.2023

Dog Sitter

Freelance
08.2021 - 03.2022

Combs High School
08.2020 - 5 2022
Juan Lomeli