Juan Londono
Miami
Summary
Versatile Phone Technician and Packaged Handler Supervisor with a proven track record at Phone Hospital Repair LLC and UPS Freight. Excelled in device diagnostics and customer service, enhancing customer satisfaction and team efficiency. Skilled in hardware repair and fostering teamwork, consistently delivering high-quality outcomes and safe work environments.
Overview
6
6
years of professional experience
Work History
Phone Technician
Phone Hospital Repair Llc
04.2020 - Current
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
- Reduced repair times for better customer experience with proficient troubleshooting skills.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Handled warranty claims professionally, expediting resolutions for customers'' peace of mind.
- Provided consultation services for clients seeking advice on device upgrades or maintenance plans.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
Packaged Handler Supervisor
UPS Freight
05.2019 - 10.2020
- Promoted employee recognition programs to motivate high-performing team members.
- Conducted daily pre-shift meetings to ensure alignment of goals and expectations among team members.
- Enhanced team efficiency by implementing streamlined package sorting and handling processes.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
High School Diploma -
Hialeah Sinior High School
251 E 47th St06-2009
Skills
- Charging port repair
- Button repair
- Screen replacement
- Device diagnostics
- Hardware repair
- Audio component repair
- Teamwork
- Customer service
- Problem-solving
- Safety practices
- Educating customers
- Decision-making
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Phone Technician
Phone Hospital Repair Llc
04.2020 - Current
Packaged Handler Supervisor
UPS Freight
05.2019 - 10.2020
High School Diploma -
Hialeah Sinior High School
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