JUAN LONEY
Cornwall-on-Hudson,NY
Summary
Dedicated to delivering top-notch customer service and driving sales for the organization. Committed to exceeding targeted goals through exceptional communication skills and a strong work ethic. Skilled in building rapport with customers to ensure satisfaction and loyalty, while consistently meeting and surpassing performance expectations. Continuously enhancing skills and knowledge to stay ahead in the ever-evolving industry landscape.
Overview
20
20
years of professional experience
Work History
Tennis Instructor
Independent Tennis Instructor
04.2015 - Current
- Explained and demonstrated basic tennis techniques to team members.
- Taught proper physical conditioning for maximum endurance, health, and safety.
- Teaching adult players in individual and group lessons with an NTRP rate ranging from 2.0-4.5 level.
- Teaching children age ranges from 5-10 years old using USTA Quick Start Program. Concept for this program is to modify tennis to children so they are able to learn faster and enjoy the game.
Tennis Sales Associate
Paragon
08.2013 - 04.2015
- Knowledge of tennis hard and soft goods to aid customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintaining inventory/filing
- Handling customer complaints
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Proofreader
Debevoise & Plimpton
12.2008 - 01.2013
- Proofread legal documents – cold and full reading
- Researched content and grammatical issues to check accuracy of information.
- Routed proofs with marked corrections to authors, editors or typesetters for correction or reprinting.
- Blacklining and EDGAR
- Checked and corrected grammatical and spelling errors in diverse documents.
Customer Service
Learning Annex
06.2006 - 07.2008
- Customer service call center experience
- Heavy inbound/outbound calls – data entry
- Received complaints and handled inquiries
Proofreader
Prudential
02.2005 - 06.2006
- Proofread advertisement literature and charts
- Used style guidelines to make accurate changes and comply with ideal structure.
- Assisted in creation of copy for company website and marketing materials.
- Revised work to identify missed mistakes before completing assigned assignments.
Education
Master of Fine Arts - Media & Communications
City College of New York
Manhattan06.2008
Bachelor of Fine Arts - Theater
Millikin University
Decatur, Illinois06.1996
Skills
- Proofreading for legal and financial accuracy
- Document comparison
- Familiarity with EDGAR reporting standards
- Customer engagement
- Sales experience
- Proficient in Microsoft Word
- Typing proficiency: 45 wpm
Timeline
Tennis Instructor
Independent Tennis Instructor
04.2015 - Current
Tennis Sales Associate
Paragon
08.2013 - 04.2015
Proofreader
Debevoise & Plimpton
12.2008 - 01.2013
Customer Service
Learning Annex
06.2006 - 07.2008
Proofreader
Prudential
02.2005 - 06.2006
Bachelor of Fine Arts - Theater
Millikin University
Master of Fine Arts - Media & Communications
City College of New York
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