Overview
Work History
Education
Skills
Timeline
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Juan Lopez

Business And Operations Manager
Coconut Creek,FL

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Business and Operations Manager

Dentimed Sao Joao LLC
Sunrise, FL
09.2011 - Current
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Developed robust relationships with income-producing clients.
  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in increase in store revenues and capital loss reduction.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Created effective sales promotions and marketing strategies to deliver sales.
  • Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
  • Listened to staff and customer issues and conflicts to deliver solutions, proper customer experiences.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Spearheaded projects by coordinating with the organization to support sales and revenue.
  • Collaborated with senior leaders to develop and launch shows and store events in other cities within the U.S., Europe and South America.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Initiated and boosted relationships with various wholesalers to deliver on-trend products and services for customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Built loyal account base and long-term business relationships with accounts.
  • Promoted positive customer experience through day-to-day supervision and management of the facility.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Drafted invoices for completed work.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Collaborated with staff to open and close office.
  • Handle large transactions and manage inventory.

Front Desk Clerk

Lion Chef
Lauderhill, FL
07.2003 - 09.2011
  • Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Planned coverage needs and organized services to support incoming special events.
  • Used internal software to process orders.
  • Collaborated with team members to handle customer requirements.
  • Delivered above-and-beyond customer service.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to personnel.
  • Collected fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Designed employee work schedules to address complete operational needs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Used quick response and dynamic service skills to build relationships and improve customer retention rate.
  • Resolved service-related problems and documented actions in system.

Education

Medical Assistant - Medicine (Pre-Medicine)

Concorde Career Institute
Miramar, FL
09.2011 - 05.2012

Forklift Safety - Occupational Safety & Health Training

OSHAcademy
Sunrise, FL
09.2015 - 09.2015

GED -

Department of Education
Margate, FL
07.2003 - 07.2003

High School -

Piper High School
Sunrise, FL
08.1999 - 06.2003

Skills

Strategic planning

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Timeline

Forklift Safety - Occupational Safety & Health Training

OSHAcademy
09.2015 - 09.2015

Business and Operations Manager

Dentimed Sao Joao LLC
09.2011 - Current

Medical Assistant - Medicine (Pre-Medicine)

Concorde Career Institute
09.2011 - 05.2012

Front Desk Clerk

Lion Chef
07.2003 - 09.2011

GED -

Department of Education
07.2003 - 07.2003

High School -

Piper High School
08.1999 - 06.2003

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Juan LopezBusiness And Operations Manager