Juan Lopez
Business And Operations Manager
Coconut Creek,FL
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Business and Operations Manager
Dentimed Sao Joao LLC
Sunrise, FL
09.2011 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Developed robust relationships with income-producing clients.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in increase in store revenues and capital loss reduction.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Created effective sales promotions and marketing strategies to deliver sales.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Listened to staff and customer issues and conflicts to deliver solutions, proper customer experiences.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Spearheaded projects by coordinating with the organization to support sales and revenue.
- Collaborated with senior leaders to develop and launch shows and store events in other cities within the U.S., Europe and South America.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Initiated and boosted relationships with various wholesalers to deliver on-trend products and services for customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Built loyal account base and long-term business relationships with accounts.
- Promoted positive customer experience through day-to-day supervision and management of the facility.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Collaborated with staff to open and close office.
- Handle large transactions and manage inventory.
Front Desk Clerk
Lion Chef
Lauderhill, FL
07.2003 - 09.2011
- Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Used internal software to process orders.
- Collaborated with team members to handle customer requirements.
- Delivered above-and-beyond customer service.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to personnel.
- Collected fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Designed employee work schedules to address complete operational needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used quick response and dynamic service skills to build relationships and improve customer retention rate.
- Resolved service-related problems and documented actions in system.
Education
Medical Assistant - Medicine (Pre-Medicine)
Concorde Career Institute
Miramar, FL 09.2011 - 05.2012
Forklift Safety - Occupational Safety & Health Training
OSHAcademy
Sunrise, FL 09.2015 - 09.2015
GED -
Department of Education
Margate, FL 07.2003 - 07.2003
High School -
Piper High School
Sunrise, FL 08.1999 - 06.2003
Skills
Strategic planning
Financial Management
Staff Management
Effective communication
Professional rapport
Business workflows
Business planning
Infrastructure costs monitoring
Negotiation
Operations management
Public speaking
Budgeting
Onboarding and training
Business administration
Relationship building and management
Project Management
Business Development
Financial data interpretation
Timeline
Forklift Safety - Occupational Safety & Health Training
OSHAcademy
09.2015 - 09.2015
Business and Operations Manager
Dentimed Sao Joao LLC
09.2011 - Current
Medical Assistant - Medicine (Pre-Medicine)
Concorde Career Institute
09.2011 - 05.2012
Front Desk Clerk
Lion Chef
07.2003 - 09.2011
GED -
Department of Education
07.2003 - 07.2003
High School -
Piper High School
08.1999 - 06.2003