Juan Lopez
Entrepreneur
Fayetteville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Support Staff Member
JKFNF LLC
Niles, IL
01.2022 - Current
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Logged customer inquiries and service requests into company CRM system to maintain accurate records.
- Provided technical assistance to customers utilizing remote support tools.
- Assisted customers with navigating company website and placing orders.
- Processed customer orders using established processes to support accuracy and consistency.
- Resolved customer complaints with diplomatic and courteous communication.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Explained product features and benefits to promote sales and increase revenue.
- Assisted customers with account setup, product selection and troubleshooting.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Assisted coworkers and staff members with special tasks on daily basis.
Entrepreneur
JuanFNF LLLC
Fayetteville, NC
01.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated additional revenue streams through constructive partner and client relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Mapped income generating strategies to grow revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Massage Therapist
LaVida Massage
Greenville, NC
01.2020 - 12.2022
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Performed aroma therapies and specialized relaxation techniques.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained accurate and up-to-date client records.
- Analyzed postural assessments and range of motion.
- Educated clients on benefits of massage and recommended home care techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Massage Therapy Program - Massage Therapy
Sandhills Community College
Pinehurst, NC 08.2019 - 08.2020
High School Diploma -
East Montgomery High School
Biscoe, NC 05.2011 - 06.2015
Skills
Business Development
Security best practices
Hardware and software installation
Web Security
Search Engine Optimization
Windows 10
Technical Support
Ticket support system management
Instruction and training
Marketing and advertising
Customer consultation
Administrative support
Relationship building and management
Spreadsheet management
Client communication
Business operations procedures
Virus and malware prevention
Security+ in progress
Began taking the CompTIA A+, but was told to skip it all together halfway of completing it. Began studying for the Security+ recently and plan on passing this exam within a month or two.
Timeline
Support Staff Member
JKFNF LLC
01.2022 - Current
Entrepreneur
JuanFNF LLLC
01.2021 - Current
Massage Therapist
LaVida Massage
01.2020 - 12.2022
Massage Therapy Program - Massage Therapy
Sandhills Community College
08.2019 - 08.2020
High School Diploma -
East Montgomery High School
05.2011 - 06.2015