Summary
Overview
Work History
Education
Skills
Security+ in progress
Timeline
Generic

Juan Lopez

Entrepreneur
Fayetteville,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Support Staff Member

JKFNF LLC
Niles, IL
01.2022 - Current
  • Communicated with clients on behalf of staff to relay messages and information.
  • Attended training sessions to stay updated on procedures and services.
  • Logged customer inquiries and service requests into company CRM system to maintain accurate records.
  • Provided technical assistance to customers utilizing remote support tools.
  • Assisted customers with navigating company website and placing orders.
  • Processed customer orders using established processes to support accuracy and consistency.
  • Resolved customer complaints with diplomatic and courteous communication.
  • Handled customer inquiries over and provided technical support via livechat and telephone.
  • Maintained detailed knowledge of company products and services to provide comprehensive support.
  • Explained product features and benefits to promote sales and increase revenue.
  • Assisted customers with account setup, product selection and troubleshooting.
  • Followed up with customers to verify satisfaction and address outstanding concerns.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Upsold relevant products and services to increase revenue and drive customer loyalty.
  • Assisted coworkers and staff members with special tasks on daily basis.

Entrepreneur

JuanFNF LLLC
Fayetteville, NC
01.2021 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Generated additional revenue streams through constructive partner and client relationships.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Mapped income generating strategies to grow revenue.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Massage Therapist

LaVida Massage
Greenville, NC
01.2020 - 12.2022
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Performed aroma therapies and specialized relaxation techniques.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Maintained accurate and up-to-date client records.
  • Analyzed postural assessments and range of motion.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Education

Massage Therapy Program - Massage Therapy

Sandhills Community College
Pinehurst, NC
08.2019 - 08.2020

High School Diploma -

East Montgomery High School
Biscoe, NC
05.2011 - 06.2015

Skills

Business Development

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Security+ in progress

Began taking the CompTIA A+, but was told to skip it all together halfway of completing it. Began studying for the Security+ recently and plan on passing this exam within a month or two.

Timeline

Support Staff Member

JKFNF LLC
01.2022 - Current

Entrepreneur

JuanFNF LLLC
01.2021 - Current

Massage Therapist

LaVida Massage
01.2020 - 12.2022

Massage Therapy Program - Massage Therapy

Sandhills Community College
08.2019 - 08.2020

High School Diploma -

East Montgomery High School
05.2011 - 06.2015

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