Juan Lopez
Entrepreneur
Fayetteville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Support Staff Member
JKFNF LLC
Niles, IL
01.2022 - Current
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Logged customer inquiries and service requests into company CRM system to maintain accurate records.
- Provided technical assistance to customers utilizing remote support tools.
- Assisted customers with navigating company website and placing orders.
- Processed customer orders using established processes to support accuracy and consistency.
- Resolved customer complaints with diplomatic and courteous communication.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Explained product features and benefits to promote sales and increase revenue.
- Assisted customers with account setup, product selection and troubleshooting.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Assisted coworkers and staff members with special tasks on daily basis.
Entrepreneur
JuanFNF LLLC
Fayetteville, NC
01.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated additional revenue streams through constructive partner and client relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Mapped income generating strategies to grow revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Massage Therapist
LaVida Massage
Greenville, NC
01.2020 - 12.2022
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Performed aroma therapies and specialized relaxation techniques.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Performed sanitization tasks to keep massage environment clean and safe.
- Maintained accurate and up-to-date client records.
- Analyzed postural assessments and range of motion.
- Educated clients on benefits of massage and recommended home care techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Massage Therapy Program - Massage Therapy
Sandhills Community College
Pinehurst, NC 08.2019 - 08.2020
High School Diploma -
East Montgomery High School
Biscoe, NC 05.2011 - 06.2015
Skills
Business Development
undefinedSecurity+ in progress
Began taking the CompTIA A+, but was told to skip it all together halfway of completing it. Began studying for the Security+ recently and plan on passing this exam within a month or two.
Timeline
Support Staff Member
JKFNF LLC
01.2022 - Current
Entrepreneur
JuanFNF LLLC
01.2021 - Current
Massage Therapist
LaVida Massage
01.2020 - 12.2022
Massage Therapy Program - Massage Therapy
Sandhills Community College
08.2019 - 08.2020
High School Diploma -
East Montgomery High School
05.2011 - 06.2015
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