Juan Lopez
Kingsville,TX
Summary
Focused professional with many years moving merchandise from warehouse to specific locations on sales floor. Talented at inventory tracking, shelf restocking, and display setup. Dedicated to following merchandising standards and requirements for sales promotions and ideal customer experiences. Alert professional with background maintaining correct quantity of product on shelves. Helpful when assisting with receiving shipments, scanning products, and adding price labels. Reliable worker with experience answering customer questions and clearing boxes or packages after restocking. Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills. Hardworking Stocker experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended for maintaining accurate inventory counts. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Stocking Associate
Walmart
Corpus Christi, TX
03.2024 - Current
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Performed inventory counts of merchandise on a regular basis.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Checked expiration dates on perishable items to ensure freshness.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Broke down and discarded empty packaging and boxes after stocking products.
- Stocked merchandise by UPC codes and read labels to match.
- Moved items to designated warehouse areas.
- Operated tracking scanners to update and maintain accurate inventory information.
- Implemented loss prevention strategies to minimize shrinkage.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Front End Team Member
Walmart
Corpus Christi, TX
08.2023 - 03.2024
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Greeted customers warmly and asked if they needed help.
- Verified customer purchases with valid identification.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Answered customers' questions about products, prices and availability.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Operated electronic scanners to enter product information into computer system.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Followed company policies regarding returns and exchanges.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Kept register terminal area and store clean and orderly.
- Processed sales, returns, and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Organized register supplies in front end and storage areas.
- Answered customers' questions about products, prices, and availability.
- Assisted customers with returns and exchanges according to store policy.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customers' questions and provided information on store procedures or policies.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed returned merchandise by strictly following store return and exchange procedures.
Cashier
Sam's Club
Corpus Christi, TX
02.2023 - 08.2023
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
People Greeter
Walmart
Kingsville, TX
11.2022 - 02.2023
- Greeted customers warmly and enthusiastically upon arrival to the store.
- Provided customer service assistance, such as answering questions and providing directions.
- Ensured a safe shopping environment by monitoring activity in the store.
- Adhered to all safety protocols while interacting with customers on the sales floor.
- Assisted with resolving customer complaints in an efficient and professional manner.
- Observed customers coming and going to protect store assets.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Overnight Stocker
Walmart
Kingsville, TX
05.2022 - 11.2022
- Received and stocked merchandise in a timely manner.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Restocked shelves according to plan-o-grams set up by management team.
- Conducted price changes as needed, following established procedures.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Maintained an orderly appearance at all times throughout the store.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Assessed floor displays to restock merchandise.
- Checked shelves in department to determine replenishment needs.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Identified and quickly handled spill clean-up.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Front End Cashier
Walmart
Alice, TX
09.2020 - 05.2022
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Operated electronic scanners to enter product information into computer system.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Followed company policies regarding returns and exchanges.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Kept register terminal area and store clean and orderly.
- Processed sales, returns, and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized register supplies in front end and storage areas.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Answered customers' questions about products, prices, and availability.
- Assisted customers with returns and exchanges according to store policy.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Adhered to social distancing protocols and wore mask or face shield.
Department Manager
Walmart
Alice, TX
02.2020 - 09.2020
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
Walmart
Corpus Christi, TX
03.2019 - 02.2020
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08-2024
High School Diploma -
H.M. King High School
Kingsville, TX05-1997
Skills
- Shelf restocking
- Visual Merchandising
- Production leadership
- Product pricing
- Heavy product lifting
- UPC codes checking
- Product restocks
- Merchandising guidelines
- Warehouse Safety
- Stockroom Maintenance
- Price labeling procedures
- Planogram Execution
- Item scanning
- Unloading merchandise
- Loading and unloading
- Heavy Lifting
- Receiving procedures
- Product Rotation
- Stock Rotation
- Pallet Jack Operation
- Truck unloading
- Plan-o-grams
- Display Assembly
References
References available upon request.
Timeline
Stocking Associate
Walmart
03.2024 - Current
Front End Team Member
Walmart
08.2023 - 03.2024
Cashier
Sam's Club
02.2023 - 08.2023
People Greeter
Walmart
11.2022 - 02.2023
Overnight Stocker
Walmart
05.2022 - 11.2022
Front End Cashier
Walmart
09.2020 - 05.2022
Department Manager
Walmart
02.2020 - 09.2020
Sales Associate
Walmart
03.2019 - 02.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
H.M. King High School