Juan Lopez Duran

• Started at Dignity Health in Santa Cruz, CA, transferred to Phoenix, AZ in 2020 after company merged to form CommonSpirit Health
• Secure hospital entrances, restricted areas, and critical access points to ensure patient, staff, and visitor safety
• Conduct routine and emergency patrols to identify hazards, policy violations, and suspicious activity
• Respond to combative or emotionally distressed individuals using verbal de-escalation and physical restraints when required
• Assist medical staff during psychiatric holds, behavioral emergencies, and high-risk patient interactions
• Admit and release deceased patients from the morgue in compliance with hospital policy and legal requirements
• Provide traffic control and landing zone security for medical helicopter crews
• Coordinate patient transfers by preparing hospital beds, securing routes, and escorting patients from helipad to treatment areas
• Lead and support security teams during high-volume shifts, ensuring effective response and officer safety
• Train and mentor new security officers on procedures, emergency response, and professionalism
• Prepare detailed incident reports and maintain clear communication with hospital staff, law enforcement, and emergency responders

January 2015 – September 2015 | February 2018 – June 2018

• Enforced boardwalk private property policies and park rules for guests and vendors
• Conducted vehicle and foot patrols to ensure safety and compliance
• Assisted guests and enforced park regulations, including arresting intoxicated individuals in public areas
• Managed crowd control during summer concerts and high-traffic events to maintain public safety
• Coordinated with law enforcement as needed and prepared detailed incident reports

• Greeted customers at store entrances while maintaining a visible loss-prevention presence
• Conducted receipt checks and deterred theft through professional customer engagement
• Assisted apprehension teams in detaining individuals attempting to exit without payment
• Monitored CCTV surveillance systems to identify theft, policy violations, and suspicious behavior
• Conducted interior patrols to prevent shrink and ensure a safe shopping environment
• Documented incidents and coordinated with store leadership as needed

Promoted to Security Supervisor — October 2016

• Started with Allied Barton in Capitola, CA, promoted and transferred to San Jose, CA after company became Allied Universal
• Enforced private property policies and lease agreements at multiple mall locations
• Conducted foot and vehicle patrols inside malls, parking lots, and surrounding areas
• Supervised security officers at one location, providing guidance, training, and scheduling
• Responded to incidents, disturbances, and policy violations, including shoplifting and trespassing
• Prepared incident reports documenting all security actions and escalations
• Coordinated with law enforcement and mall management as needed
• Operated security vehicles for mobile patrol and emergency response

• Conducted strict foot and vehicle patrols to secure company contracted sites and private properties
• Monitored areas using company tools, ensuring high visibility and presence
• Enforced site rules, asked unwanted individuals to leave, and called local law enforcement when necessary
• Prepared detailed incident reports documenting observations and security actions
• Assisted clients in maintaining property safety and compliance with contractual agreements

• Participated in monthly physical training and weekly meetings to maintain readiness
• Assisted community members through volunteer hours and public outreach initiatives
• Completed ride-alongs with officers to observe police operations and emergency responses
• Participated in hands-on training exercises including being tased, exposed to pepper spray, and tear gas to gain practical experience and resilience
• Attended the San Diego Explorer Academy, successfully completing Phase 1 and Phase 2 training