Juan Lopez Falla
Hillsboro,OR
Summary
Dynamic team player with proven problem-solving skills honed mainly at Oreilly's Auto Parts. Excelled in fast-paced environments, enhancing customer satisfaction and fostering team collaboration. Skilled in time management and adept at driving sales through excellent people skills. Demonstrated ability to improve store performance and customer loyalty through effective communication and meticulous organization.
Overview
3
3
years of professional experience
Work History
Sales Associate
Oreilly's Auto Parts
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Member
Wendys Restaurant
01.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate Of Applied Science - Automotive Technology
Portland Community College
Portland, ORDiploma -
Hillsboro High School
Hillsboro, OR06.2023
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
Timeline
Sales Associate
Oreilly's Auto Parts
03.2023 - Current
Crew Member
Wendys Restaurant
01.2022 - 01.2023
Associate Of Applied Science - Automotive Technology
Portland Community College
Diploma -
Hillsboro High School
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