Juan Lozano
Houston,TX
Summary
Dynamic Customer Service Supervisor with a proven track record at AnswerNet formerly known as Westpark Communications , excelling in problem-solving and team leadership. Expert in training and mentoring staff, enhancing service delivery, and managing escalations effectively. Committed to fostering customer loyalty through exceptional relationship management and quality assurance practices.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
AnswerNet
10.2025 - Current
- Supervised customer service agents and coach them to work more efficient.
- Analyzed customer feedback to identify trends and address service issues promptly.
- Conducted regular team meetings to align objectives, share feedback, and celebrate achievements.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Supervisor
Westpark Communications
05.2020 - 10.2025
- Supervised daily operations of customer service team, ensuring high-quality support and satisfaction.
- Trained new staff on company policies, enhancing team effectiveness and service delivery.
- Developed and implemented procedures for handling customer inquiries efficiently.
- Monitored key performance indicators to assess team performance and identify areas for improvement.
- Coached employees through day-to-day work and complex problems.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Sales Associate
Foot Locker
05.2019 - 01.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems to ensure smooth operations.
- Educated customers on product features, promoting informed purchasing decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma - Technology Education
Carl Wunsche Sr High School
Spring, TX05.2019
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Decision-making
- Training and mentoring
- Positive and constructive feedback
- Handling escalations
- MS office
- Call monitoring
- Customer relationship management (CRM)
- Quality assurance
- Call center operations
- Proficient in software
- Workflow coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Supervisor
AnswerNet
10.2025 - Current
Customer Service Supervisor
Westpark Communications
05.2020 - 10.2025
Sales Associate
Foot Locker
05.2019 - 01.2021
High School Diploma - Technology Education
Carl Wunsche Sr High School