Juan Lozoya
El Monte,California
Summary
Multi-talented Technical Director/ Master Automotive Technician ready to apply many years of experience in new position with room for growth and advancements. Skilled at evaluating and maintaining equipment, resolving issues, and implementing plans that solve problems and account for team abilities and limitations. I am family oriented, and not afraid to take advice, try out new suggestions or recommendations. Improving quality, workmanship,and customer satisfaction has always been my goal. I think out of the box and always willing to teach technicians from my skill set. A team leader is only as good as his technicians, educating and enhancing my team is always a priority. I can be strict at times,but always strive to become a friend, mentor, or coworker and not just a supervisor. I am hands on and do not like to watch from the side line.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Technical Director/Business Owner
CanDo International
El Monte, California
11.2013 - Current
- Started out in CanDo Diagnostics as the first Employee of this New company that opened in 2012
- As the first employee, I was tasked with many duties and tasks.
- My titles/duties included Technical Support Technician, Receptionist, Operator, Quality Control, Ship out Products, Conduct R&D for our Product Software, and Participate in Industry Trade Shows.
- After 5 years of hard work and growing our company to a multi-million dollar business, in 2018 I became a partner. I am now part owner and technical director of CanDo Diagnostics/International.
- During my employment, I have worked closely with companies/organizations such as NAPA Auto Parts, Cornwell Tools, MATCO Tools, Snap-on/Mitchell OnDemand, City of Los Angeles Waste Management, City of Los Angeles Public Works, and School Districts on a corporate level.
- This is the short version of my current job duties, which include Technical Support, Product R&D, New Product Design and Development, Software Development, Trade Show Participation, In-house employee training, Vendor Training, and Customer Training (Army, Airforce, UPS, DELTA Airlines, FEDEX, County of Los Angeles, etc.).
- I also participate in donating equipment to schools that are lacking in funding for their Automotive Programs. I also get other companies involved in donating equipment and material
- BELOW IS A BREAKDOWN OF MOST OF MY JOB DUTIES
- Provided guidance to technicians on proper usage of tools and safety protocols.
- Managed inventory levels of supplies needed for upcoming projects or events.
- Researched new technologies that could be integrated into existing systems.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Trained end-users and internal staff on new technologies and system updates.
- Recommended system enhancements and upgrades to support evolving business needs.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Evaluated software or hardware to recommend improvements or upgrades.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Conducted research on technical products in order to make recommendations to customers.
- Managed multiple projects simultaneously while meeting deadlines.
Automotive Technician
5150 Performance Automotive
San Gabriel, California
03.2012 - 07.2013
- 5150 AUtomotive was started as a full Repair and Restoration business. I came in as a partner when the shop moved from Pasadena, CA, to San Gabriel, CA. After years of work we parted ways. I sold my share back to Mr. Fiero as his old debts began to affect our business profits.fits.
- Repairs and Restoration were done on Scouts, Broncos, Blazers, some Camaros, and Roadrunners. But mostly concentrating on the older 4x4 Trucks. Also, general repairs of all makes and models of vehicles.
- Full service included Mechanical, Electrical, and Body Work. I personally mostly oversaw the Mechanical and Electrical side of the business.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Inspected vehicle engines and other components to identify potential issues.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Performed drive ability tests on vehicles after repairs were completed.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Maintained a clean working environment at all times.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Master Technician
Toyota of Santa Monica
Santa Monica, California
11.2010 - 02.2012
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
- Conducted routine maintenance services such as oil changes, tune-ups, brake repairs and tire rotations.
- Performed technical inspections to identify any potential problems or safety issues with vehicles.
- Replaced worn components with new parts using hand tools and power tools.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conducted test drives before and after repair services.
- Reviewed work orders and discussed with supervisors.
- Completed standard inspections to assess wear and damage to vehicles.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Automotive Master Technician/Business Owner
LG Precision Automotive
Los Angeles, California
03.2008 - 10.2010
- LG Precision Automotive was born from the ambition of 2 master technicians to own their own business. Juan Lozoya, Greg Fujii , and Ralph Garcia ( Investor)co-founded the Toyota and Lexus Specialist Repair Facility.
- Worked with dealerships, auctions, and vehicle wholesale companies to inspect, diagnose, repair, and refurbish vehicles to get back on the sales lot.
- LG Precision Automotive was forced to close our doors when the City of Los Angeles began construction of the Metro Rail on Flower St. Many businesses were forced to close or relocate. With no financial help from the City
- Diagnosed and repaired complex mechanical and electrical systems on a variety of vehicles.
- Performed preventative maintenance services, such as oil changes, brake repairs, wheel alignments, and tire rotations.
- Provided accurate estimates for needed parts, labor costs, and completion times to customers.
- Inspected vehicles prior to delivery to ensure all necessary repairs have been completed satisfactorily.
- Tested vehicle components with specialized diagnostic equipment to identify problems in the engine, transmission, brakes, steering system, climate control system, or other areas.
- Ensured that all safety requirements were met before releasing the vehicle back to the customer.
- Maintained records of work performed on each vehicle according to company policy.
- Collaborated with fellow technicians to discuss repair strategies for difficult jobs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Kept detailed records of repairs, labor involved and parts used.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Conducted test drives before and after repair services.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Kept up-to-date on regulatory changes affecting business operations.
Technical Support/ Scan Tool Development
ADS/ Snap-on Tools
Garden Grove, California
01.2000 - 03.2003
- Started as a Tech Support Technician for Mitchell On Demand. Promoted to Snap-on Diagnostic Technical Service Line to help customers with remote vehicle repairs. Finally Promoted to Scan Tool Development to work with Balco in the R&D Department
- Left ADS due to Snap-on relocating our division to St. Louis , Missouri
- My duties included giving technical classes and the descriptions listed below
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Assisted customers with setting up new accounts on various software platforms.
- Tested system performance after installation or configuration changes were made.
- Provided basic instruction to customers regarding the use of specific software programs or applications.
- Developed a thorough understanding of customer needs in order to provide effective problem resolution services.
- Maintained an organized database of all customer information including contact details and issue history.
- Evaluated current technology trends in order to recommend suitable solutions for customers' needs.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Shop Foreman/Crew Team Lead
Toyota (Central) of Downtown Los Angeles
Los Angeles, California
02.1996 - 01.2008
- Shop Foreman duties were divided between 3 team leaders. Depending on Schedules and shifts. The minimum number of technicians under each team leader was 10 technicians, up to a maximum of 30 technicians.
- Provided Professional Technical Assistance in Arbitration Cases involving Dealership vs. Customer Disputes
- Developed and implemented shop-wide safety policies and procedures.
- Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.
- Monitored employee performance and provided feedback to improve productivity.
- Organized workflow schedules for staff members based on job orders received from customers.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Created reports detailing daily operations, including number of jobs completed, hours worked.
- Trained new employees on shop processes and procedures as well as operation of machines and equipment.
- Identified areas for improvement within the shop to increase efficiency levels.
- Analyzed customer feedback data to identify ways to improve product quality standards.
- Worked closely with management team to develop long-term strategies for shop operations.
- Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
- Requisitioned materials and supplies, tools or replacement parts.
- Conducted quality control inspections to uphold high standards.
- Oversaw daily operations in shop, ensuring efficiency and productivity.
- Coordinated with other departments to ensure smooth operation across the company.
- Troubleshot and resolved complex mechanical issues.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Monitored staff performance, identified areas for improvement, and implemented corrective action when necessary.
- Provided assistance during peak hours by working additional shifts or taking on extra tasks as needed.
- Resolved customer complaints in a timely manner and communicated solutions to management team.
- Monitored task completion to meet company standards for performance.
- Diagnosed and repaired complex mechanical and electrical systems on a variety of vehicles.
- Performed preventative maintenance services, such as oil changes, brake repairs, wheel alignments, and tire rotations.
- Inspected vehicles prior to delivery to ensure all necessary repairs have been completed satisfactorily.
- Tested vehicle components with specialized diagnostic equipment to identify problems in the engine, transmission, brakes, steering system, climate control system, or other areas.
- Ensured that all safety requirements were met before releasing the vehicle back to the customer.
- Maintained records of work performed on each vehicle according to company policy.
- Stayed current with automotive technology advancements by attending training classes offered by manufacturers and suppliers.
- Collaborated with fellow technicians to discuss repair strategies for difficult jobs.
- Followed manufacturer's guidelines when performing service and repairs.
- Utilized advanced computer software programs for diagnosis and repair procedures.
- Worked closely with Parts Department personnel to determine availability of required parts.
- Accurately documented time spent working on each job in order to properly bill customers.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Kept detailed records of repairs, labor involved and parts used.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Education
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06-1992
Some College (No Degree) - Architectural Drafting Technology/ ARTS
California State University - Los Angeles
Los Angeles, CACertification in Heavy Duty Diesel , Automotive Advanced Diagnostics, Gas/ Diesel Engine Machinist - Automotive Technology
Rio Hondo College
Whittier, CACertification Automotive Diagnostics And Vehicle Emissions Diagnostics And Testing - Automotive Technology
Abram Friedman Occupational Center
Los Angeles, CASkills
- Technical leadership
- Bilingual (English and Spanish)
- Participate in Highschool Mentor Program for Automotive
- Advanced Diagnostic Troubleshooting
- Electrical System Diagnostic and Repair
- JDM vehicle restoration experience
- American Muscle Car restoration experience
- Master Machinist Certified
- Cylinder Head Specialist (Gas and Diesel)
- Engine Machinist( Bore, Hone, Crank, etc)
- 15 ASE Certifications in Automotive, Heavy Duty, Machinist,etc ( need to recertify to be current)
- Toyota, GM, Ford Certified
- Software Development
- Schedule Coordination
- Performance Tuning ( Mechanical)
- Advanced troubleshooting
- Electrical Systems
- Diesel engines
- Automatic transmissions
- Engine repair
- Fuel systems
- Computerized systems
- Drivability issues
Affiliations
Balancing Work and Family Life is Crucial , Spending time with my Wife and Kids is a Priority. These are some of the activities we enjoy together:
- Travel and Explore New Places (when time permits)
- Play Golf and Baseball
- Draw and Paint
- Attend Car Shows, Classic Car Shows, and Sound System Competition Shows
- Build Custom Automotive Stereo Systems and Custom Speaker Boxes
- Restore Old JDM amd Muscle Cars "Toyotas, Datsuns, VW, Chevrolet's
- Road Race at Button Willow and Willow Springs Raceway ( when time permits)
- Drag Race at Irwindale Speedway
Accomplishments
- Achieved the Youngest Team Leader/Master Technician certification Toyota ever had.
Certification
- 15+ ASE Certifications in Automotive, Heavy Duty, Machinist ( Gas and Diesel) etc..
- OE Certification in Toyota, GM, and FORD
- HyBrid Vehicle Repair Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Websites
References
- 1.Victor Rivilla ( Manager Current Employer) 1(415)290-2732
- Jorge Robles (ASM Toyota Santa Monica/Glendora/Toyota DTLA) 1(323)573-2744
- Ricardo Rodriguez ( Toyota of Santa Monica ASM) 1(626)617-4636
- Greg McCall ( General Manager/ Owner of Toyota Dealership)1(213)923-0499
- Tom Mendoza (Manager at Toyota Dealership) 1(949)441-8027
- Charles Smith ( Mitchell/ Snap-on Diagnostics)1(480)334-4891
- Ralph Garcia (Business Owner/ Investor) 1(626)530-8793
*If for any reason one of my contacts do not answer their phone, please leave a message as they all work at dealerships and may be busy with customers.
*If needed I can provide another list of reference that can also be reached by phone.
*I can also provide Reference Letters upon request from previous employers and companies I currently work with. These range from Local Government to Private business accounts
References
References available upon request.
Timeline
Technical Director/Business Owner
CanDo International
11.2013 - Current
Automotive Technician
5150 Performance Automotive
03.2012 - 07.2013
Master Technician
Toyota of Santa Monica
11.2010 - 02.2012
Automotive Master Technician/Business Owner
LG Precision Automotive
03.2008 - 10.2010
Technical Support/ Scan Tool Development
ADS/ Snap-on Tools
01.2000 - 03.2003
Shop Foreman/Crew Team Lead
Toyota (Central) of Downtown Los Angeles
02.1996 - 01.2008
High School Diploma -
James A. Garfield Senior High School
Some College (No Degree) - Architectural Drafting Technology/ ARTS
California State University - Los Angeles
Certification in Heavy Duty Diesel , Automotive Advanced Diagnostics, Gas/ Diesel Engine Machinist - Automotive Technology
Rio Hondo College
Certification Automotive Diagnostics And Vehicle Emissions Diagnostics And Testing - Automotive Technology
Abram Friedman Occupational Center