Juan Lugo
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously while communicating with team to tackle objectives.
Overview
2
2
years of professional experience
Work History
FCCH Hub Leader
The Community Development Center Inc.
09.2022 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Accomplished multiple tasks within established timeframes.
Crew Member
Cinemark Theaters
06.2021 - 09.2022
- Worked front counter and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
Education
No Degree - Information Technology
California State University, Dominguez Hills
Carson06.2025
High School Diploma -
Alliance Dr. Olga Mohan High School
Los Angeles, CA06.2020
Skills
- Continuous Improvements
- Line Management
- Quality Assurance Controls
- Team Building
- Staff Management
- Strategic Planning
- Training and Mentoring
- [Software] Experience
- Goal-Oriented
- Customer Engagement
- Food Preparation
- Health Code Compliance
- Cooking
- Customer Service
- Crew Leadership
- Telephone Etiquette
- Store Opening and Closing
- Taking Orders
- Product Promotion
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Interactive Communication Skills
- Cash Handling
- Valid Driver's License
- Flexible Schedule
- Safety
- Willingness to Learn
- Verbal and Written Communication
Timeline
FCCH Hub Leader
The Community Development Center Inc.
09.2022 - Current
Crew Member
Cinemark Theaters
06.2021 - 09.2022
No Degree - Information Technology
California State University, Dominguez Hills
High School Diploma -
Alliance Dr. Olga Mohan High School
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