Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Juan Manrique

Chicago,IL

Summary

Experienced FOH Team Member with background in fast-paced, counter-service restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Taqueria Chingon
Chicago, IL
09.2023 - 09.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
  • Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
  • Stocked service stations with ice, napkins, and straws.
  • Trained newly hired top talent to fill key positions and maximize productivity.

FOH Team Member

Los Mangos Neveria Y Fruteria
Austin, TX
07.2021 - 07.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Stocked service areas with supplies during slow periods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Server

Chuck-A-Rama
Salt Lake City, UT
01.2021 - 06.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Business Administration -

Universidad De Los Andes
Bogota, Colombia
12.2020

Skills

  • POS Systems
  • Customer Assistance
  • Order Taking
  • Order Verification
  • Cash Register Operation
  • Customer Relations
  • Conflict Resolution
  • Order Packaging
  • Product and Service Sales
  • Product Recommendations
  • Customer Service Excellence

Additional Information

* References available upon request.

Timeline

Assistant Manager

Taqueria Chingon
09.2023 - 09.2024

FOH Team Member

Los Mangos Neveria Y Fruteria
07.2021 - 07.2023

Server

Chuck-A-Rama
01.2021 - 06.2021

Business Administration -

Universidad De Los Andes

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Juan Manrique