Juan Mantilla
Jacksonville,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Hard working, and love to learn in areas for improvement.
Overview
7
7
years of professional experience
Work History
PT Supervisor
UPS
Jacksonville, FL
08.2020 - Current
- Started as an employee in Aug. 2020, promoted to PT supervisor by Dec. 2020
- Dec. 2020, volunteered in Toys for Tots
- Trained on inbound, ran the area for two months on day sort.
- Transferred to the training department on day shift from Feb. 2021 to July 2021.
- Changed to Sunrise team, completed 2021 as a training supervisor.
- Jan. In 2022, I transferred to outbound trained, worked PD-5, PD-4, PD-6, and PD-7 (currently).
- Complied with company policies, objectives and communication goals.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Customer Service Cashier
Habitat for Humanity
Moorestown, NJ
11.2017 - 07.2019
- Team lead
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Loaded and unloaded trucks
- Picked up donations from homes
Education
High School Diploma -
Camden County Technical School
Sicklerville, NJ06-2014
Skills
- Operations Management
- Staff Management
- Process Improvement
- Training and mentoring
- Inventory Oversight
- Employee Motivation
- Ability to multitask
- Effective communication skills
- Motivation to grown and learn
- Attention to details
- Time management
- dependability
Accomplishments
- Employee of the month
- Supervisor of the month
Timeline
PT Supervisor
UPS
08.2020 - Current
Customer Service Cashier
Habitat for Humanity
11.2017 - 07.2019
High School Diploma -
Camden County Technical School