Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Manzo

South Gate,CA

Summary

Dynamic Mobile Expert with a proven track record at T-Mobile, excelling in customer service and relationship building. Leveraged mobile payment solutions and creative thinking to enhance customer engagement, driving significant revenue growth. Recognized for training new team members and implementing effective merchandising strategies, consistently exceeding customer expectations.

Reliable and upbeat Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Mobile Expert

T-Mobile
08.2014 - 08.2025
  • Delivered exceptional customer service, resolving inquiries efficiently and enhancing customer satisfaction.
  • Educated customers on mobile products and plans, ensuring informed purchasing decisions.
  • Assisted in training new team members on product knowledge and sales techniques.
  • Streamlined store operations by implementing effective merchandising strategies, improving product visibility.
  • Analyzed sales trends to develop targeted promotional strategies, driving revenue growth.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.

Sales Associate

AT&T Mobility
01.2010 - 07.2014
  • Implemented customer engagement strategies to enhance sales performance and build lasting client relationships.
  • Utilized point-of-sale systems to process transactions accurately while maintaining data integrity.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Trained and mentored new associates on product knowledge and customer service excellence.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Santiago High School
Garden Grove, CA

Skills

  • Offline storage techniques
  • Mobile device management
  • Cross-platform proficiency
  • Real-time communication features
  • Mobile payment solutions
  • Customer service
  • Building customer loyalty
  • Relationship building
  • Positive customer engagement
  • Creative thinking
  • Product demonstrations
  • Attention to detail
  • Exceeding customer expectations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
08.2014 - 08.2025

Sales Associate

AT&T Mobility
01.2010 - 07.2014

High School Diploma -

Santiago High School
Juan Manzo