Juan Mares
Police Sergeant
Dallas,TX
Summary
Proven leader in law enforcement and security management, notably at Baylor Scott & White Health. Dedicated Police Supervisor with proven success at building teams. Productive and positive communicator with public and other law enforcement. Transforms crises into orderly solutions. Well-rounded with leadership abilities and talents in emergency management and public relations. Approachable and adaptable with dedication to assistance.
Overview
27
27
years of professional experience
10
10
Certifications
Work History
Police Sergeant
Baylor Scott & White Health
03.2022 - Current
- Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
- Implemented proactive community policing strategies to build trust between officers, medical staff, patients and visitors.
- Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
- Facilitated communication between command staff and subordinates, promoting transparency and resolving conflicts efficiently.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
Police Officer/Field Training Officer/ OIC
Baylor Scott & White Health
11.2017 - 03.2022
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members we serve.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
- Promoted positive interactions between trainees and experienced officers in order to foster a strong sense of camaraderie and teamwork throughout the department.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
- Collaborated with fellow Field Training Officers to develop innovative teaching methods that resonated with diverse learning styles among trainees.
- Conducted thorough investigations for various cases.
Security Officer
Baylor Scott & White Health
01.2017 - 11.2017
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement..
- Maintain a safe environment for employees and visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded effectively to emergencies or disturbances, prioritizing the safety of all personnel.
- Wrote detailed reports.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Security Supervisor
Andrews International Security
03.2011 - 01.2013
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Rural Mail Carrier
United States Post Office
11.2011 - 04.2012
- Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
- Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
- Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
- Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
Security Supervisor
Tiffany & Company
01.2007 - 03.2011
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Assistant Director/Regional Training Manager
IPC International Corporation
03.2003 - 01.2007
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Assisted the Director in developing innovative programs to improve performance and retention rate.
- Managed department budget to ensure adequate resources for staff development.
- Fostered a positive culture by promoting open communication among staff members and celebrating successes together as a team.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Conducted regular safety drills to ensure preparedness in case of emergency situation.
- Oversaw the recruitment, hiring, and onboarding process to maintain a high-quality staff.
Military Police Officer Team Leader/Emergency Dispatcher
United States Marine Corps
11.1997 - 03.2003
- Ensured adherence to military regulations and protocols by diligently supervising the daily activities of team members.
- Established clear lines of communication between team members and command staff to ensure accurate dissemination of vital information during critical incidents.
- Improved overall safety within the base by conducting thorough security checks and coordinating with other departments as necessary.
- Facilitated interdepartmental cooperation through regular meetings with fellow team leaders, fostering a cohesive approach to base security operations.
- Developed comprehensive contingency plans for various scenarios, ensuring operational readiness in case of emergencies or unforeseen events.
- Enhanced situational awareness among team members by providing ongoing training on current trends in criminal activity and tactics used by potential adversaries.
- Handled sensitive information with discretion, ensuring confidentiality and compliance with relevant laws and regulations.
- Boosted morale within the unit through strong leadership, open communication, and promoting a supportive team environment.
- Managed personnel schedules efficiently, ensuring proper coverage during peak periods while also accommodating individual needs when possible.
- Provided guidance and mentorship to junior officers, promoting professional development and growth within the team.
- Collaborated with intelligence personnel to analyze potential threats, leading to proactive measures for risk mitigation.
Education
High School Diploma -
De La Salle
Chicago, IL05.2003
Skills
Criminal Law
Personnel Supervision
Active Shooter Training
Community policing
De-Escalation Techniques
Teamwork and Collaboration
Problem-Solving
Multitasking
Staff Discipline
Adaptability and Flexibility
Team building
Attention to Detail
Certification
Master Peace Officer
Timeline
Police Sergeant
Baylor Scott & White Health
03.2022 - Current
Police Officer/Field Training Officer/ OIC
Baylor Scott & White Health
11.2017 - 03.2022
Security Officer
Baylor Scott & White Health
01.2017 - 11.2017
Rural Mail Carrier
United States Post Office
11.2011 - 04.2012
Security Supervisor
Andrews International Security
03.2011 - 01.2013
Security Supervisor
Tiffany & Company
01.2007 - 03.2011
Assistant Director/Regional Training Manager
IPC International Corporation
03.2003 - 01.2007
Military Police Officer Team Leader/Emergency Dispatcher
United States Marine Corps
11.1997 - 03.2003
High School Diploma -
De La Salle