Juan Marin
miami,fl
Summary
Dynamic hospitality and event management leader with 10+ years of experience in luxury hotels, cruise lines, and large-scale events. Skilled in conference services, catering sales, and hotel operations, with expertise in team leadership, client relations, and revenue optimization. Proven ability to deliver seamless guest experiences, streamline operations, and drive business growth in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Conference Services Manager
The Biltmore Hotel
09.2024 - Current
- Manages events from contract handover to post-event wrap-up, with a strong focus on exceeding client expectations at every stage.
- Designs and customizes event experiences through tailored floorplans, timelines, menus, and service elements that reflect client needs and brand identity.
- Directs all event logistics, including audiovisual needs, food and beverage service, room setups, and vendor coordination for flawless execution.
- Leads pre-conference meetings, site inspections, and BEO reviews, ensuring alignment between clients and internal departments.
- Negotiates enhancements and cost-effective solutions that maximize revenue while upholding luxury service standards.
- Builds and maintains strong client relationships, fostering repeat business, referrals, and consistently positive feedback—even in high-pressure, fast-paced environments.
Catering Sales Manager
The Biltmore Hotel
03.2023 - 09.2024
- Developed customized catering proposals to meet client specifications and preferences.
- Coordinated logistics for events, ensuring timely delivery of services and materials.
- Assisted in managing vendor relationships to secure optimal pricing and service quality.
- Conducted market research to identify trends and enhance catering offerings.
- Built strong client relationships, generating repeat business and referrals.
- Negotiated cost-effective solutions while maintaining luxury service standards.
Assistant General Manager
American Cruise Lines
05.2022 - 11.2022
- Assisted in developing operational strategies to enhance team productivity and efficiency.
- Coordinated daily activities to ensure seamless operations across departments.
- Implemented staff training programs to improve service delivery and employee performance.
- Monitored inventory levels and facilitated supply chain processes to optimize resource allocation.
Assistant General Manager
Aloft Hotel
04.2021 - 05.2022
- Supported budget management by tracking expenditures and identifying cost-saving opportunities.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Sales & Events Manager
Aloft Miami Brickell
03.2019 - 04.2021
- Coordinated logistics for events, ensuring seamless execution and adherence to client specifications.
- Developed and maintained relationships with vendors to negotiate contracts and secure competitive pricing.
- Oversaw event setup and breakdown, ensuring compliance with safety standards and operational procedures.
- Managed event timelines, prioritizing tasks to meet deadlines while maintaining high-quality service delivery.
Education
Master of Arts - Master of Innovation & Management in Tourism
Fachhochschule Salzburg
Salzburg, Austria10-2013
Diploma - Diploma in Hospitality Administration & Management
Tourism School Klessheim
Salzburg, Austria10-2011
Bachelor of Arts - Hospitality Administration & Management
Universidad Americana (UAM)
Managua, Nicaragua11-2008
Skills
- Detail-oriented
- Event planning expertise
- Client service
- Staff training
- Menu planning
- Onsite execution
- Network development
- Contract negotiation
- Personnel training
- Budget creation
- Audio-visual coordination
- Multitasking
- Creative thinking
- Staff training and development
- Staff management
- Sales strategy development
- Site visits
- Conflict resolution techniques
- Event planning
- Banquet event orders
- Room configurations
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
German
Limited Working
Timeline
Conference Services Manager
The Biltmore Hotel
09.2024 - Current
Catering Sales Manager
The Biltmore Hotel
03.2023 - 09.2024
Assistant General Manager
American Cruise Lines
05.2022 - 11.2022
Assistant General Manager
Aloft Hotel
04.2021 - 05.2022
Sales & Events Manager
Aloft Miami Brickell
03.2019 - 04.2021
Master of Arts - Master of Innovation & Management in Tourism
Fachhochschule Salzburg
Diploma - Diploma in Hospitality Administration & Management
Tourism School Klessheim
Bachelor of Arts - Hospitality Administration & Management
Universidad Americana (UAM)
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