JUAN MARQUEZ

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Collaborated with marketing team to develop promotional materials for clients.
• Developed successful customer relationships to boost sales opportunities.
• Managed multiple accounts simultaneously while meeting deadlines.
• Coordinated with internal teams to ensure timely delivery of products and services to clients.
• Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
• Managed a portfolio of multiple key accounts, ensuring high levels of customer satisfaction and retention.
• Reset store displays for special events and seasonal merchandise changes.
• Analyzed client data and identified opportunities for growth.
• Resolved customer complaints in a timely manner.
• Implemented customer feedback mechanisms to gather insights and improve service delivery.

• Analyzed inventory levels and made adjustments accordingly for maximum profitability.
• Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
• Established processes for tracking damaged goods returns from retail outlets.
• Scanned shelves and product cases for expired stock to discard outdated items.
• Cleaned and organized display cases, shelves and aisles.
• Built product displays and placed appropriate signage for merchandise.
• Established and maintained proper high-traffic displays, resulting in increased sales.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.
• Set up attractive window displays that encouraged customers to enter the store.

• Organized work to meet demanding production goals with success rate.
• Monitored production schedule to keep proper amount of inventory on hand.
• Intake track and log production jobs for all work streams
• Ensure cross shift communication
• Provide customer service , including anticipating needs, suggesting alternatives and problem solving customer solutions , with a minimum amount of supervision.
• Calibrated and adjusted equipment to achieve quality production.
• Follow Instructions and assist other team members in performing plant functions
• All other Duties as needed or required.
• Interpreted, understood, and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date.

• Proficient with PDF Files.
• Efficiently operates printing, binding, graphics and copying equipment,.
• Operators are expected to anticipate and meet the needs of customers.
• Ensure that quality standards are met (Purple Promise).
• Operators must be able to accurately process complex orders.
• Works effectively with little or no supervision.
• Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
• Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
• Maximized productivity by keeping detailed production records and identifying hold-ups.

Provided primary customer support to internal and external customers in fast-paced environment.

• Organize assigned sections of the store.
• Provide excellent customer service.
• Answer questions and solved issues for customers.
• Expected to meet daily sales goals.
• Open and close office under strict procedures.
• Maintained and filed all documents.
• Offered advice and assistance to customers, paying attention to special needs or wants.