Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Martinez

EDINBURG,TX

Summary

Career Objectives: To be a part of a company that strives for excellence, and really makes a difference. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cook II

Deployed Resources
01.2023 - 08.2023
  • Conducted KPA food safety reports twice daily on multiple Texas sites. (El Paso, Texas. Laredo, Texas. Eagle Pass, Texas. Donna, Texas) ( Also in Yuma, Arizona. Tucson, Arizona. San Diego, California.)
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business. All these responsibilities varied somewhat from site to site , those being in El Paso, Texas, Eagle Pass, Texas, Laredo, Texas, Donna, Texas. At any and all these sites we would prepare meals breakfast lunch and dinner, for anywhere from 2 to 4 thousand immigrants.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Adjusted recipes based on ingredient availability or customer request.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Developed relationships with local suppliers to obtain freshest ingredients available.

Yard House

Darden
06.2018 - 09.2021
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Manager

Joe's Crab Shack, Ignite
05.2007 - 08.2017
  • Restaurant Group
  • Annual Sales Volume: $2.7-$3 Million
  • Facilities management, landscaping and building maintenance
  • Hiring and training of both front of the house and back of the house employees
  • Kitchen and bar inventories and food cost, bar cost
  • Ordering of food and bar supplies
  • Guest service, proactively preventing and handling of guest complaints.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

McAllen High School
Mcallen, Texas
1989

Skills

  • Hospitality Service Expertise
  • Menu Marketing Expertise
  • Credit Card Transaction Processing
  • Quick-Learning
  • Providing Feedback
  • Customer Service
  • Corporate Recruiting
  • Training and Development
  • Coaching and Counseling
  • Document Management
  • Maintaining Clean Work Areas
  • Contact Management Systems
  • Cost Estimating

Certification

  • TABC (Texas Alcohol Beverage Commission) Certification
  • Managers Food Handlers Certification

Languages

Spanish
Limited Working

Timeline

Cook II

Deployed Resources
01.2023 - 08.2023

Yard House

Darden
06.2018 - 09.2021

Manager

Joe's Crab Shack, Ignite
05.2007 - 08.2017

High School Diploma -

McAllen High School

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Juan Martinez