Juan Martinez
Horizon,TX
Summary
Accomplished in enhancing store performance and customer satisfaction, my performance at Dillard's showcased my adeptness in product knowledge and customer service, crucial for driving retention. Skilled in POS operations and teamwork, I excel in environments requiring both hard and soft skills, contributing significantly to team success and operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales Associate Specialist
Dillard's
06.2022 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
Jewelry Sales Associate
JCPenney
03.2018 - 02.2022
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assistant Store Manager
Little Caesars Pizza
06.2016 - 12.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
North Crowley High School
Fort Worth, TXSkills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Customer Service
- Product Knowledge
- Problem-Solving
- POS system operations
- Time Management
- Upselling strategies
- Teamwork and Collaboration
- Interpersonal and written communication
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Product Merchandising
Timeline
Sales Associate Specialist
Dillard's
06.2022 - Current
Jewelry Sales Associate
JCPenney
03.2018 - 02.2022
Assistant Store Manager
Little Caesars Pizza
06.2016 - 12.2017
North Crowley High School