Juan Martinez
Los Fresnos,TX
Summary
Accomplished General Manager with a proven track record at Pizza Hut, enhancing operational efficiency and team cohesion. Expert in operations management and leadership, I've successfully increased sales and customer satisfaction. Skilled in financial oversight and fostering strong client relationships, my strategic approach has consistently driven organizational growth and profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Pizza Hut
02.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager of Operations
Maxine’s Boutique
02.2012 - 09.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager on Duty
Rock N Rolled Ice Cream
05.2009 - 11.2012
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
Bachelor Of Music - Music Education
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
Accomplishments
Top Sales performer 4 consistent periods
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 28% growth of customer base.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervised team of 45 staff members.
Certification
- Project Management Professional (PMP) - Project Management Institute.
- Certified in Production and Inventory Management (CPIM) - APICS.
Languages
English
Native or Bilingual
Span
Native or Bilingual
Timeline
General Manager
Pizza Hut
02.2015 - Current
Manager of Operations
Maxine’s Boutique
02.2012 - 09.2016
Manager on Duty
Rock N Rolled Ice Cream
05.2009 - 11.2012
Bachelor Of Music - Music Education
The University of Texas Rio Grande Valley